Autohaus on Edens

As Promised! As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... Very considerate of my time, coordinating needed parts getting in and desired loaner being available before he scheduled me in for part 2. Also as usual, everything was fixed right the first time and the car was returned on time and looking sparkling. More

Delighted Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and arranged for the new parts to arrive on time. Eugene skillfully did the mirror work. I was in and out in 50 minutes on a Friday morning. More

personalized Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just had it done in the same day, which was very helpful with our work schedule, but also outlined the repairs needed to keep my GLK in good condition. With Ed, I'm totally confident that my cars are getting the best service. More

saved my day I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I generally have used a different dealer and Autohaus was VERY helpful, enough that I will use them more when I can. More

Worse treatment by MB dealer False promises, inept certification, false info given, calls not returned. Resolution only came after contacting corporate MB. Do not buy here! We ne False promises, inept certification, false info given, calls not returned. Resolution only came after contacting corporate MB. Do not buy here! We needed to pay over $800 to have all the obvious paint chips repaired, lane assist not operational...on a supposedly certified vehicle. We have owned 8 MB & never been treated so poorly. Buyer beware!! More

proficient outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier w outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier with Eddie Garcia and the whole autohaus team. Thanks again Natalie Gibson More

The best Mercedes Benz Dealer in the Chicagoland area My greater family and I have been client's of Autohaus on Edens for 20+ years. Customer service in sales and service is top notch. Ricky Pena's profe My greater family and I have been client's of Autohaus on Edens for 20+ years. Customer service in sales and service is top notch. Ricky Pena's professionalism, expertise, and politeness is why I continue to be an Autohaus on Eden's client. He made my wife's recent GLE purchase simple and easy. Thanks More

The Good, The Ugly and The Bad The Good. Have driven Mercedes E350 for several years, bought at Autohaus on Edens in Northbrook, IL.. Great car, great service. Have been pleased wit The Good. Have driven Mercedes E350 for several years, bought at Autohaus on Edens in Northbrook, IL.. Great car, great service. Have been pleased with a whole thing particularly a service manager named Ken Dunaway, consistently friendly and helpful. Went in for routine service recently. Ken provided a 2017 loaner for the day. Loved it. Asked Ken a few questions and he was particularly helpful. Decide to buy the 2017. The Ugly. Friday, 3/24, went back a couple of weeks later with my wife to show her and pick out colors. Knew exactly what I wanted. Had appointment at 4 PM. Salesman decided to tell me all the features, demonstrate and upsell me on options. I told him to stop with the technical and the options and that all I wanted to do was buy. This was a veteran salesman, no rookie. After two hours at 6 PM he advises the dealer was closing and to come back tomorrow. This was the ugly of the preconception of a car salesman. Told me about everything he needed to say without once asking me what I wanted to know and when offered shut me down. The Bad. No way I'm going back to see him again. Lost customer. Now I have to start over again with a new dealer. More

refusal to provide a warranty service Mark Tames, I would like to know why and who put notes on our family account NOT to service our cars. We never had any work done by them, no outstand Mark Tames, I would like to know why and who put notes on our family account NOT to service our cars. We never had any work done by them, no outstanding balances. ALL WARRANTY work. Please let me know what is going on at your dealership and why you are discriminating against a consumer. More