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Autohaus on Edens
Northbrook, IL
3,115 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,115 reviews
April 10, 2018
Kevin James and Ken Dunway are amazing. The staff is awesome always. That make you feel so welcome when you come there. It is always a pleasure knowing your vehicle is in good hands The staff is awesome always. That make you feel so welcome when you come there. It is always a pleasure knowing your vehicle is in good hands More
by Tanisha 2178
April 09, 2018
Outstanding Experience This is my 3rd vehicle purchased from Autohaus and I’m always impressed with the overall experience there. Kevin James is the best salesman hands down This is my 3rd vehicle purchased from Autohaus and I’m always impressed with the overall experience there. Kevin James is the best salesman hands down. He makes sure I’m the most important person when I deal with him and I wouldn’t change a thing about him or Autohaus. More
by Ccribbs
Employees Worked With
Kevin James
April 09, 2018
Nice dealer! I went to the dealer last week and purchased a new Mercedes. Our sales person’s name is Ricky, he’s a super nice and knowledgeable gentleman he’s will I went to the dealer last week and purchased a new Mercedes. Our sales person’s name is Ricky, he’s a super nice and knowledgeable gentleman he’s willing to answer all the questions that we have. Even sometimes I still have some questions regarding the car after I brought it home, he answered it so quick! thank you Ricky ! More
by Eilis0811
Employees Worked With
April 09, 2018
Best experience as usual Ricky and Bob consistently makes the experience simple and painless. I have gotten cars from them Since 2010. All I have to do is call and tell them w Ricky and Bob consistently makes the experience simple and painless. I have gotten cars from them Since 2010. All I have to do is call and tell them what I am looking for and they find it. I make the hour and a half drive just to work with them. More
by LeoM1205
February 04, 2018
As Promised! As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... Very considerate of my time, coordinating needed parts getting in and desired loaner being available before he scheduled me in for part 2. Also as usual, everything was fixed right the first time and the car was returned on time and looking sparkling. More
by dgc
Employees Worked With
January 26, 2018
Delighted Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and arranged for the new parts to arrive on time. Eugene skillfully did the mirror work. I was in and out in 50 minutes on a Friday morning. More
by DRGP
January 23, 2018
personalized Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just had it done in the same day, which was very helpful with our work schedule, but also outlined the repairs needed to keep my GLK in good condition. With Ed, I'm totally confident that my cars are getting the best service. More
by badge
Employees Worked With
January 05, 2018
saved my day I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I generally have used a different dealer and Autohaus was VERY helpful, enough that I will use them more when I can. More
by Happy Camper
Employees Worked With
October 17, 2017
Worse treatment by MB dealer False promises, inept certification, false info given, calls not returned. Resolution only came after contacting corporate MB. Do not buy here! We ne False promises, inept certification, false info given, calls not returned. Resolution only came after contacting corporate MB. Do not buy here! We needed to pay over $800 to have all the obvious paint chips repaired, lane assist not operational...on a supposedly certified vehicle. We have owned 8 MB & never been treated so poorly. Buyer beware!! More
by Roger L Mulder
Employees Worked With
Phillip, salesperson, Bob, sales manager
August 02, 2017
proficient outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier w outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier with Eddie Garcia and the whole autohaus team. Thanks again Natalie Gibson More
by natalie gibson
Employees Worked With
Eddie Garcia
