
Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great experience From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the serv From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the service lead about status and to let them know I was on my way so the car could be ready to go. All good surprises. More
Nick the Salesman did a great job Great price on my s550 sales and services were great ,my salesman nick new the car inside and out . He made the buying experience great Great price on my s550 sales and services were great ,my salesman nick new the car inside and out . He made the buying experience great More
your survey Everyone is nice. But, it’s hard to schedule w your rep who knows your needs. Instead you have to schedule with a nice person who doesn’t know your Everyone is nice. But, it’s hard to schedule w your rep who knows your needs. Instead you have to schedule with a nice person who doesn’t know your needs. Result, your visit takes 26 hours instead of the planned 2 hrs. I bought the car jointly, but I handle all issues. After 3 requests you still can’t make the appropriate name order to deal w me. No, this not Peter, it’s Jim OConnor. More
Plenty of gratuitous lip service but no follow through. I had two issues with my newly purchased car. After four trips to the service department and several weeks in total with my car gone in for service, m I had two issues with my newly purchased car. After four trips to the service department and several weeks in total with my car gone in for service, my car remains with the same two issues. They were unable to repair either issue and most often did not call me back when they said they would. So, I am now left with a new car that is not repaired and they appear to have washed their hands of me. This forces me to take it up with the general manager and to seek legal counsel. What should have been a wonderful and pleasant experience, driving my new Mercedes Benz has turned into a nightmare. More
Comfortable and trustworthy Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years a Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years and always reccomend them to my friends! More
Excellent!!! I can only rate the service at Autohaus on Eden as professional, timely and courteous. I was given a loaner practically on the spot. I did not have an I can only rate the service at Autohaus on Eden as professional, timely and courteous. I was given a loaner practically on the spot. I did not have an appointment. Therefore in two words: Excellent service!!!!!!! More
Very professional, very respectful. Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This was probably the best car buying experience I have had. More
Always a pleasure-- Eddie always makes getting your car serviced a seamless process. Friendly, professional and efficient. The car was ready when he promised. Pleasur Eddie always makes getting your car serviced a seamless process. Friendly, professional and efficient. The car was ready when he promised. Pleasure meeting Julie who was also friendly, professional and efficient. Great team!! More
Fantastic Everyone was helpful and friendly. Work done as promised and on time. I can say everyone went the extra mile. I will tell other MB owners about the Everyone was helpful and friendly. Work done as promised and on time. I can say everyone went the extra mile. I will tell other MB owners about the service. More
Excellent and quick service I came in with a deflated tire and it was taken care of quickly. Everyone was helpful as always and there was a loaner vehicle available so I could g I came in with a deflated tire and it was taken care of quickly. Everyone was helpful as always and there was a loaner vehicle available so I could get on with my day. When I came back my car was cleaned and ready to go. :) More