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Autohaus on Edens

Northbrook, IL

4.8
3,263 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,263 reviews

January 09, 2019

Great experience From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the serv More

by ROBL.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Autohaus on Edens responded

Thank you very much for the great feedback! We appreciate you taking the time to share your experience. Thank you for your patronage.

January 09, 2019

Nick the Salesman did a great job Great price on my s550 sales and services were great ,my salesman nick new the car inside and out . He made the buying experience great More

by DON67
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Maniatis
Jan 14, 2019 -

Autohaus on Edens responded

Hi Don, Thank you very much for sharing your experience with Nick. We truly appreciate your business!

January 08, 2019

your survey Everyone is nice. But, it’s hard to schedule w your rep who knows your needs. Instead you have to schedule with a nice person who doesn’t know your More

by Oconnoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Maniatis, Prem Parikh
Jan 10, 2019 -

Autohaus on Edens responded

Hi Jim, We are very sorry to hear the difficulty we have caused you. It is always our standard to try and make it as simple as possible for you to reach your desired party. We would be more than happy to provide you with the direct line of the representative that you would like to speak with. We are here to help!

January 08, 2019

Plenty of gratuitous lip service but no follow through. I had two issues with my newly purchased car. After four trips to the service department and several weeks in total with my car gone in for service, m More

by SD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ken Dunaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Patel, Prem Parikh, Ernie Bonilla
January 08, 2019

Comfortable and trustworthy Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years a More

by smilequeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Autohaus on Edens responded

Hi Scott, Thank you very much for sharing your experience! It is an honor to have you for a client for over 20 years. Thank you oh so much for your loyalty!

January 07, 2019

Excellent!!! I can only rate the service at Autohaus on Eden as professional, timely and courteous. I was given a loaner practically on the spot. I did not have an More

by CTOTAL100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Jan 10, 2019 -

Autohaus on Edens responded

Thank you very much for the great review! We appreciate your business!

January 07, 2019

Very professional, very respectful. Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This More

by DHAMBS3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Storm, Amanda Youkhana
Jan 10, 2019 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to share your great experience! We are glad to hear that Amanda and Don took care of you. Thank you for your patronage!

January 07, 2019

Always a pleasure-- Eddie always makes getting your car serviced a seamless process. Friendly, professional and efficient. The car was ready when he promised. Pleasur More

by DIANE.C.PHILLIPS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Jan 10, 2019 -

Autohaus on Edens responded

Hi Diane, Thank you very much for the great review! We are happy to see that our team is providing a seamless process! Thank you for your business.

January 07, 2019

Fantastic Everyone was helpful and friendly. Work done as promised and on time. I can say everyone went the extra mile. I will tell other MB owners about the More

by DWSMITH1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Jan 10, 2019 -

Autohaus on Edens responded

Thank you very much for taking the time to review our Service Department! We are happy to hear that we provided you with the service you deserve. Thanks for your business!

January 07, 2019

Excellent and quick service I came in with a deflated tire and it was taken care of quickly. Everyone was helpful as always and there was a loaner vehicle available so I could g More

by SHARIHARTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Jan 10, 2019 -

Autohaus on Edens responded

Hi Shari, Your review is great to hear! Convenience and your schedule are the most important things to us! We appreciate your business!

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