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Autohaus on Edens
Northbrook, IL
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,125 reviews
December 03, 2018
Very dissapointed I stared I was very dissapointed because the initial service associate basically received me, misinformed me and then left me hanging. I was promised I stared I was very dissapointed because the initial service associate basically received me, misinformed me and then left me hanging. I was promised a final total price for the work to be done and I never heard from again, when I called he was never in or he was off. I called in to make a good faith payment and the person I spoke with was very condescending and after I hung up I felt like I had been spoken to like I had no business coming to that shop like I was less than deserving. I spoke to general manager and was told that my car had been serviced and cleaned and vacuumed byt when I picked it up that had not been done. I really don't think I will ever return to that shop for service or anything else, it's really sad because I had been considering making a purchase there at some point. More
by NORMANGOLLID8
Verified Customer
December 03, 2018
Review of Sales person and Service Contact Both Ricky and Tom are truly caring people as well as being excellent their jobs. I have known them both for a long time now would recommend them high Both Ricky and Tom are truly caring people as well as being excellent their jobs. I have known them both for a long time now would recommend them highly! They are truly the reason why I continue to come back to Autohaus. More
by SUSANMAMAN
December 03, 2018
Best Service Center I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service departmen I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service department everyone is very professional and helpful. Our service advisor Tom Lood is the best. Always keeps us informed and advises us on anything we need. More
by DEBBIE12258
Employees Worked With
Other Employees :
Kevin James, Mary Costello, Julie Michel
November 29, 2018
Happy Happy Happy I just bought this car not being very convinced about the need of changing my old car but Adrian convinced me with his knowledge explaining me all the I just bought this car not being very convinced about the need of changing my old car but Adrian convinced me with his knowledge explaining me all the facts that I wasn’t thinking before. I strongly recommend thid dealership and Adrian. Very Happy with my decision. More
by O82
Employees Worked With
Mike Mesic, Mark Hoegler, Adrian Botis
November 29, 2018
Excellent customer service My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to look at my car and get it fixed within few hours. Thank you guys. I truly appreciate it. More
by GADDIPATI.PRAVEEN
Employees Worked With
Ernie Bonilla
November 29, 2018
had problem with my car tires Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and beyond to make our experience easy and efficient . More
by JAKHIKAR
Employees Worked With
Prem Parikh
November 29, 2018
Great fast very pleased Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all out and done. More
by Z.ATAMI
Employees Worked With
Other Employees :
I’m not good in names, Prem Parikh, Julie Michel
November 28, 2018
yearly maintenance great service was told it would take 2 hours and it took exactly 2 hours Car was cleaned inside and out no issues at all great service was told it would take 2 hours and it took exactly 2 hours Car was cleaned inside and out no issues at all More
by JENNSZABO
Employees Worked With
Prem Parikh
November 27, 2018
Great car, great experience. My experience purchasing a new AMG was outstanding. From the first phone conversation to the final handshake when receiving my keys, Adrian and his My experience purchasing a new AMG was outstanding. From the first phone conversation to the final handshake when receiving my keys, Adrian and his colleagues were welcoming, courteous, reasonable, and just a pleasure to meet. My representative, Adrian, my sales representative, always answered my questions and addressed my concerns with honesty and integrity so I bought with confidence. He knows his products well,but he also worked quickly to get answers he didn't have immediately. During the whole process and even afterwards, he was prompt with responses and easily accessible for follow up. Nahrain reviewed with me the functions in the car prior to leaving in great detail and with tremendous patience. Every staff member with whom I interacted was was a pleasure to meet and made my wife and I feel welcome and comfortable. Truly my best experience to date while buying a car. More
by Dr. Haque
Employees Worked With
Nahrain Abraham, Mike Mesic, Mary Costello, Adrian Botis
November 27, 2018
lori was great to mdeal with. very resposive to my questions everyone at autohaus was very professional and attended to my needs in purchasing a new car.i especially enjoyed working with Lori Anderson as well as everyone at autohaus was very professional and attended to my needs in purchasing a new car.i especially enjoyed working with Lori Anderson as well as Mike in finance. More
by HSILVERSTONE
Employees Worked With
Nick Gioulos, Lori Anderson, Mike Mesic
