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Autohaus on Edens

Northbrook, IL

4.7
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,125 reviews

December 17, 2018

Great people-great work! The facility is easy to find. The people are great. Waiting area is spacious and fully equipped for a stay to relax or do work. More

by MSOLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We are happy to see that Cinid and Prem are providing the service that you deserve. Thank you very much for your patronage!

December 17, 2018

good customer service by service adviser Good customer service by the service adviser and very good quality of work. I also like the convenience of having the car picked up from my residence More

by WITTCHOWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your positive experience. We are glad to hear that Eddie and our valet service has been helpful! Thank you for your business!

December 17, 2018

Standard Service Ed Garcia is a pleasure to work with as he is knowledgeable and most helpful... He is courteous and very efficient and responsive. If I ever get to ma More

by JANJOEGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your experience with Eddie! We are glad to see that he is efficient and responsive to your needs. Thank you for your business!

December 17, 2018

Service is always good but communication could improve. The service is always good and could have been an oversight in that the we’re keeping the car overnight. Would have appreciated a phone call. More

by JEANNICEB15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 17, 2018 -

Autohaus on Edens responded

HI Jeannice, Thank you very much for taking the time to share your experience. We appreciate the honest feedback and apologize for any inconvenience we may have caused. Thank you for your patronage and we can assure you that communication will improve at your next visit!

December 17, 2018

Best Car Dealer Every visit to Autohaus is better than the last one, and that is really saying something. Ken Dunaway treats me like family. I highly recommend Auto More

by PAULM396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Autohaus on Edens responded

Hi Paul, Thank you for taking the time to review our dealer. It is our goal to treat you like family and it is great to hear that Ken is delivering on that experience! Thank you very much for your business and we look forward to seeing you again soon!

December 17, 2018

Quick service on unexpected tire problem. I came into the dealer with a low pressure tire. It was the same tire that had low pressure recently and I mentioned that. I was promptly greeted at m More

by davbiz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Autohaus on Edens responded

Thank you for the fantastic review! It is nice to hear how Tom delivered all the necessary value and details in regards to your issue so the issue could be addressed! Thank you for your patronage.

December 14, 2018

Ed is fantastic!! I love my MB but the reason I would buy another MB is Ed. He always has a smile on his voice (when I talk to him on the phone) and is a pleasure to de More

by JFUBARRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your experience with Ed! We are happy to hear that he has been great for you. Thank you for your business!

December 14, 2018

Great easy service From the moment that I drove my car in to the moment they returned my car they made everything easy as could be. I could not have asked or expected an More

by STEWSCHECHTER
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. We appreciate your feedback and your patronage. We hope to see you soon!

December 14, 2018

outstanding in knowledge, service, and professionalism I left a voice-mail with owner previously but will repeat. Prem and Cindy were great. Everything was easy and the service was wonderful. Both were e More

by SLYCHELSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 17, 2018 -

Autohaus on Edens responded

Hi Paul, Thank you very much for taking the time to share your experience with Cindi and Prem. We appreciate your feedback! Thank you for your business!

December 14, 2018

B service and paint of the front bumper area of my car Ernie's service is awesome and his assistant is very polite and fast efficient. The car was cleaned very nice and smell great. The only issue I am not More

by CHARLESCUI111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie Michel, Ernie Bonilla
Jan 03, 2019 -

Autohaus on Edens responded

Hi Charles, Thank you for providing your feedback. We are glad that since this review posted you have spoken with Ernie and we have resolved all of your issues. Thank you for your patronage it is truly appreciated!

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