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Autohaus on Edens

Northbrook, IL

4.7
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,125 reviews

December 28, 2018

Great service and work done Made service reservations quick and prompt. In and out with loan car quick. Didn’t wait long service work done great. Will recommend Autohaus for next More

by PHILIPCHONG1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Autohaus on Edens responded

Hi Philip, Thank you very much for writing a review on your experience! We are happy to hear that Tom was able to take care of you in a timely fashion! Thank you for your business and we hope to see you again soon.

December 27, 2018

Best dealer experience I swear I have had the worst of luck working with dealers until Autohaus. The guys in service are so nice and do everything they can to help you. My s More

by BRITCHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 28, 2018 -

Autohaus on Edens responded

Thank you for the great feedback. We are happy to hear that Josh and our service staff take care of you. Thank you for your patronage!

December 27, 2018

Terrible service We have bought our last two cars here and won’t again. They don’t care about their customers, only about money. I love the car, but wouldn’t go here f More

by ABBEYTURILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Gioulos, Philip Gagerman, Ernie Bonilla
Dec 31, 2018 -

Autohaus on Edens responded

Hi Abbey, We understand you are upset that an aftermarket vendor damaged your vehicle after you called them instead of using Mercedes Benz free roadside service. Unfortunately, when someone is not familiar with Mercedes Benz spare tire hardware, the damage will occur by installing the wrong size lug nuts. After reviewing your recorded calls, emails, and texts we are concerned with your accusations considering all we did was address the damage someone else caused to your vehicle. We wish you nothing but the best. Take care!

Dec 31, 2018 -

ABBEYTURILLI responded

And for the record, my husband and I called you all at least 15 times and no one in service answered. We didn’t know that we still had roadside asssistance. Your service department is rude and condescending. Triple A maintains that you all damaged the tie at our last maintenance with you in September. For how little you care about us as customers, our inclination is to believe them. It’s really the way you treat customers, not the situation.

December 27, 2018

New lease Easy as pie! Exchanged one car for new car. No haggle. Only hiccup was time to get lease paper work done. Had to wait about 30 min More

by Ike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Storm, Amanda Youkhana, Mary Costello
Dec 28, 2018 -

Autohaus on Edens responded

Hi Ike, Thanks for providing an honest assessment of our dealer. We apologize for the hiccup! We appreciate your patronage and hope to see you again soon!

December 27, 2018

Great sales personnel No sales pressure. Easy negotiation. Explained the details of the car. Very clean when delivered. Both Nicky and Don were very supportive and accommod More

by MHKABIR1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy, Don Storm, Mike Mesic
Dec 28, 2018 -

Autohaus on Edens responded

Thank you for taking the time to share your experience! We appreciate the feedback. Thank you for your business!

December 25, 2018

Great service! Best service - consistently. Prem and Cindy are always prepared, responsive and get the job done. I spend very little time there because they get me More

by baumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We're glad to hear that Prem and Cindi are taking great care of you. Thank you for your patronage!

December 25, 2018

Excellent service Autohaus Mercedes has an wonderful staff that cares about thier customers. Any work I have done is performed in a timely and professional fashion. A More

by DRMAKMD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lori Anderson, Nicholas Maniatis, Nahrain Abraham, Mike Mesic, Mary Costello
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience at our dealer. We appreciate the great feedback and are happy to see that our staff has met your expectations. Thank you for your business!

December 24, 2018

Great experience Enjoyed leasing a new C300 from Autohaus on Edens! Oleg was super knowledgeable and the process of getting the deal done was easy, quick, and efficien More

by DCOURTHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gioulos, Mike Mesic, Mark Hoegler
Dec 27, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience with Oleg! We are glad to see that our staff made the process quick and efficient. Thank you for your patronage!

December 21, 2018

Well done My service was originally to be done in about 1 hour as an "A" service, but it was actually a "B" service which was supposed to take 2 hours or more. More

by JUDYS0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Autohaus on Edens responded

Thank you for your great review! We appreciate your business and are glad we were able to take care of you in a timely fashion!

December 21, 2018

Love auto haus Friendly, accommodating, and skillful What more could I ask for? Plus the dealership itself is quite nice and I never mind waiting there I am so hap More

by Ro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We truly appreciate your feedback and patronage!

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