Autohaus on Edens

Autohaus on Edens - First Class Service and Communication I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately gr I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately greeted by Julie Michel and the professional and courteous staff who provide first class service and communication from the beginning to the end of my service journey. Tom Lood, Ken Dunaway, and Eddie Garcia are all extremely knowledgeable and transparent when communicating service options, cost and alternative transportation while my car is being serviced. I never have felt pressured or misinformed and the service experience is exactly what you would expect it to be from Mercedes Benz. More

great service Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necess Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necessary! More

Great experience From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the serv From scheduling to picking up, the experience overall was very seamless. I like the text messaging capabilities to be able to communicate to the service lead about status and to let them know I was on my way so the car could be ready to go. All good surprises. More

Great service Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also ap Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also appreciated. Thank you More

Comfortable and trustworthy Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years a Ken is excellent! Very kind and has lots of patience. I appreciate his honesty and trustworthiness. I've been using Autohaus for more than 20 years and always reccomend them to my friends! More

Very professional, very respectful. Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This was probably the best car buying experience I have had. More

your survey Everyone is nice. But, it’s hard to schedule w your rep who knows your needs. Instead you have to schedule with a nice person who doesn’t know your Everyone is nice. But, it’s hard to schedule w your rep who knows your needs. Instead you have to schedule with a nice person who doesn’t know your needs. Result, your visit takes 26 hours instead of the planned 2 hrs. I bought the car jointly, but I handle all issues. After 3 requests you still can’t make the appropriate name order to deal w me. No, this not Peter, it’s Jim OConnor. More

Excellent!!! I can only rate the service at Autohaus on Eden as professional, timely and courteous. I was given a loaner practically on the spot. I did not have an I can only rate the service at Autohaus on Eden as professional, timely and courteous. I was given a loaner practically on the spot. I did not have an appointment. Therefore in two words: Excellent service!!!!!!! More

Fantastic Everyone was helpful and friendly. Work done as promised and on time. I can say everyone went the extra mile. I will tell other MB owners about the Everyone was helpful and friendly. Work done as promised and on time. I can say everyone went the extra mile. I will tell other MB owners about the service. More