Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Excellent pro-active service The dealer called me to schedule the normal service indicated for the time and miles on my car. Scheduling was easy, timing was convenient for me and The dealer called me to schedule the normal service indicated for the time and miles on my car. Scheduling was easy, timing was convenient for me and estimate of time to complete the service was spot on. Friendly, efficient check in, everything handled completely and all round excellent experience. More
Great service department My experience with the Autohaus service department was perfect from start to finish. I found the staff to be friendly, professional and helpful and w My experience with the Autohaus service department was perfect from start to finish. I found the staff to be friendly, professional and helpful and was very satisfied with the quality of the work done. More
Lots of free time but too busy to help. I went to the dealership to have a few recalls addressed. I’m a single mom with a toddler and when I dropped off the car and picked it up the porters I went to the dealership to have a few recalls addressed. I’m a single mom with a toddler and when I dropped off the car and picked it up the porters stood around and watched me struggle to transfer the car seat to the loaner then back again. When I was returning the car, while I was struggling with the seat my daughter took off and was running around the busy garage. I was afraid she’d get hit. The gossiping porters couldn’t be bothered to help. Solid “C-“ service. More
Smooth Purchase if Late Model Used S559 While waiting to have a minor repair made on my 2007 S550 by Autohaus excellent service team, I asked “Mercedes Mike” whether he had any late model lo While waiting to have a minor repair made on my 2007 S550 by Autohaus excellent service team, I asked “Mercedes Mike” whether he had any late model low mileage S550’ available at an amazing price. He told me that a car fitting that description had just been placed in inventory and texted me a link to an extraordinarily complete information file, including a detailed listing of service done to qualify the vehicle for Mercedes CPO program. I bought the car the next day and sm delighted with the process, the vehicle and the price. More
Schedule B inspections Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. More
Car no ready!! Service good. But came to Autohaus at 4 because car was promised. Car was not ready & didn’t call. Car was ready next day at 3. He did apologize Service good. But came to Autohaus at 4 because car was promised. Car was not ready & didn’t call. Car was ready next day at 3. He did apologize More
Great experience Everything handled professionally and efficiently - Eddie always takes great care of our family. Cindi greets ands helps you and makes for a wonderful Everything handled professionally and efficiently - Eddie always takes great care of our family. Cindi greets ands helps you and makes for a wonderful customer service experience More
Always so easy to come here for service , This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, Ken and Cindi are always a plesure to work with! More
Recommend AonE Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my sched Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my schedule. Sales experience was for me always very pleasant and efficient. More
Nick the Salesman did a great job Great price on my s550 sales and services were great ,my salesman nick new the car inside and out . He made the buying experience great Great price on my s550 sales and services were great ,my salesman nick new the car inside and out . He made the buying experience great More