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Autohaus on Edens

Northbrook, IL

4.7
3,125 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,125 reviews

February 06, 2019

Cindi did a great job helping me get a tow and a loaner on a verytough weather day. She was friendly and through. A great employee. Thanks!!!! More

by PETEANDTAMMYWISSINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Autohaus on Edens responded

Hi Pete and Tammy, Thank you for providing feedback on Cindi! We appreciate your business!

February 06, 2019

great responsiveness and service Tom is the best service provider i know; everything is explained well, my time is never wasted, and he manages expectations well. I would recommend hi More

by JOSHUA.BURDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Hi Joshua, Thank you very much for taking the time to review our dealer! We are glad that Cindi and Tom provided the service that you deserve. Thank you for your patronage!

February 05, 2019

new tires Ordered news set of tires not in stock. They arrived in a day. Eddie Garcia took care of me in his excellent and attentive way as always. More

by CGETTLEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Autohaus on Edens responded

Thank you for taking the time to share your experience with Eddie. We are happy to hear that he took care of you! Thank you for your business!

February 05, 2019

pleasant and helpful nice environment and knowledgeable people ; Oleg Shmuylovskiy had been working a few hours with me to "get a point" on my decision - to make a right More

by EBREYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Costello
Feb 13, 2019 -

Autohaus on Edens responded

Thank you for taking the time to review our dealer. We are glad to hear that Oleg took great care of you. Thank you for your business!

February 05, 2019

Exceptional Servixe Manager I always feel honored when I receive service with Prem and the service team. They got me in and out in a jiffy. That to me is worth a mention More

by SSALISU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Feb 06, 2019 -

Autohaus on Edens responded

Thank you for taking the time to send us your thoughts on Prem! We are very happy to hear Prem gets you in and out quickly! Thank you for your business!

February 03, 2019

Tom Lood is a Rock Star Tom is the entire reason I use you to do service. He is simply the very best in customer service. He is timely, professional, fun, sincere, helpful, t More

by ADCAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Autohaus on Edens responded

Hi Ann, Thank you very much for sharing your opinions on Tom and how well he takes care of you! We are very happy to see that Tom provides the level of care that you deserve. Thank you for your patronage!

February 01, 2019

Good customer service too much money for service Good service but terrible inflated charges ; feel am being taken advantage of since have no choice but to go to a dealership to get service not availa More

by MANGKISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Thank you for taking the time to share your feedback. We understand your frustration and can assure you that our pricing is always competitive and structured with the client base in mind. We thank you for your business!

February 01, 2019

Very professional The follow-up was great. Ricky Pena was easy to deal with, helpful and polite. I appreciate the way they work with the customer. Thank you! More

by MKURTOCK
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Youkhana, Ernie Bonilla
Feb 06, 2019 -

Autohaus on Edens responded

Thank you for sharing your experience with Ricky! We are very happy to see that he provided the service that you deserve! Thank you for your patronage.

February 01, 2019

Great and friendly service , especially given short notice and the Chicago weather. The greeting upon arrival and the updates from the service advisor were great. I had a new More

by sargeboxster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Thank you very much for providing your feedback and your business! We are glad to hear Ken got you in and out quickly!

February 01, 2019

Routine maintenance As always, Autohaus did a great job and was most accommodating. My car was in for routine service during the recent "polar vortex". My service advis More

by SMonaghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

We are very happy to hear that Tom took care of you! Thank you very much for your patronage!

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