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Autohaus on Edens
Northbrook, IL
3,212 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,212 reviews
October 31, 2024
The staff was very nice but did not do what they said they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenien they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenience and a deal breaker for me. More
by BADDELOO125
Verified CustomerEmployees Worked With
October 31, 2024
Excellent customer service. Very thorough, straightforward and helpful. He will explained the details of the service. Very thorough, straightforward and helpful. He will explained the details of the service. More
by JULIETALZONA
October 30, 2024
It has been a pleasure to work with Brian Mulhern and your service department. They are clearly dedicated to delivering outstanding customer service. your service department. They are clearly dedicated to delivering outstanding customer service. More
by ROBERT.J.STUCKER
Employees Worked With
October 30, 2024
The team has been highly communicative about the timing of completion of the required repairs. Very pleasant to work with. of completion of the required repairs. Very pleasant to work with. More
by SRBOYACK
October 30, 2024
Eddie Garcia and the Service Department team did a great job of communicating what needed to be done and when to expect it to be done by. job of communicating what needed to be done and when to expect it to be done by. More
by 1stPorsche
Employees Worked With
October 29, 2024
Thanks again for the quick and easy resolution of the issue. Also appreciate the customer experience. issue. Also appreciate the customer experience. More
by HV
Employees Worked With
October 28, 2024
The employees say all the right things, but generally did not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery cri not actually keep me updated and I had to follow up with them. Twice they returned my car to me with the warning light about the starter battery critical. In spite of the issues, I am grateful they did fix my car in the end. More
by BADDELOO125
Employees Worked With
October 27, 2024
I had an issue with a replacement of my windshield wiper on my C300, and I received excellent service from Alejandro Sanchez. on my C300, and I received excellent service from Alejandro Sanchez. More
by dale.miller529
Employees Worked With
October 25, 2024
The service department always accommodates my seeds especially with the loaners! I also like that they clean my car when I pick it up! especially with the loaners! I also like that they clean my car when I pick it up! More
by MANIGHAF
Employees Worked With
Other Employees :
Jorge Gomez
October 25, 2024
Tom Lood, Cindy Link and Ken Dunaway are exceptional. Service and communication are excellent. They take the time to explain any service items. Service and communication are excellent. They take the time to explain any service items. More
by lewsmailbox
