Autohaus on Edens

I had already ordered my vehicle several months prior after purchasing another car from Autohaus last year, so I came in thinking this would be a simple “grab the keys and escape before anyone says exten after purchasing another car from Autohaus last year, so I came in thinking this would be a simple “grab the keys and escape before anyone says extended warranty” kind of visit. Instead, the dealership somehow turned pickup day into a genuinely fun experience. From the moment, they so kindly picked me up at the train station, everyone was incredibly welcoming and oddly enthusiastic — like I was the star of a low-budget reality show called Extreme Vehicle Pickup. The staff was friendly, organized, and refreshingly honest. Nobody tried any last-minute sales tricks, nobody vanished mysteriously “to check with the manager,” and nobody offered me protection packages with the intensity of a medieval tax collector. The whole process was smooth, quick, and painless. Honestly, I’ve waited longer for mozzarella sticks at a sports bar than I spent finishing paperwork here. When they revealed the car, it was spotless and polished I was afraid to breathe near it. I briefly considered removing my shoes before getting inside. Rob, my salesman, walked me through everything clearly and answered every question without making me feel like I needed an engineering degree to understand my own dashboard. What impressed me most was how relaxed the atmosphere was. Buying a car usually feels like entering a gladiator arena armed only with a credit score and blind optimism. This was the complete opposite. It felt more like friends handing me the keys to a spaceship and saying, “Go have fun.” Absolutely outstanding experience from start to finish. I drove away thrilled with the vehicle, impressed by the service, and mildly disappointed that all future dealership experiences now have impossible standards to live up to. More

Working with Tom has been a great experience, and would definitely impact where I get my car serviced in the future. definitely impact where I get my car serviced in the future. More

Great service and knowledgeable sales people. I would highly recommend to anyone interested in a new vehicle purchase. I would highly recommend to anyone interested in a new vehicle purchase. More

I picked up my vehicle, paid, signed and drove off. I had to return as my check engine light immediately went off. I came back and was concerned the service dept didn’t catch it. I said no problem and I had to return as my check engine light immediately went off. I came back and was concerned the service dept didn’t catch it. I said no problem and I had a different service done. I was told that i couldn’t take advantage of an online promotion because they reopened the old ticket for a different service. Seems very lazy and management was unwilling to make things right according to advisor Simon. More

Tom Lood did a great job getting my car serviced as he always does for me. always does for me. More

Matt was very responsive and provided great service. I ultimately did not buy the car Matt showed me but it was because of some issues I have with my garage. I would definitely reach out to Matt again i I ultimately did not buy the car Matt showed me but it was because of some issues I have with my garage. I would definitely reach out to Matt again if things change. More

Great service, friendly staff, goes above and beyond. You can talk with real people on the phone, not just a series of machines. You can talk with real people on the phone, not just a series of machines. More

I brought my car in because of a small crack in the windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! More

Great buying experience. Brandon did everything could to make the purchase happen exploring various options. I love the car . Brandon did everything could to make the purchase happen exploring various options. I love the car . More

Overall Autohaus on Edens takes good care when it comes to servicing my vehicle. Even if you can't reach your designated service rep, there are others on the team that have helped me with my status inquiri to servicing my vehicle. Even if you can't reach your designated service rep, there are others on the team that have helped me with my status inquiries. My vehicle was in for a week, which seemed a bit long, but I can't necessarily blame Autohaus for supply chain issues that they don't control. They treat me well with loaners commensurate with my vehicle and I know they appreciate my business and are always trying hard to mitigate the unexpected when it comes to servicing. Knowing that Autohaus genuinely cares keeps me coming back when I need servicing for my vehicle. More