Autohaus on Edens

The service department is great. I visited twice in the last week and they are always wonderful to deal with. I visited twice in the last week and they are always wonderful to deal with. More

Try to diagnose my car after all lights went out on my driving screen. Supposedly have to wait 2 days to di that.I though appointment makes it to not to wait 2 days for repairs .I am very disappointed the driving screen. Supposedly have to wait 2 days to di that.I though appointment makes it to not to wait 2 days for repairs .I am very disappointed the way this was organized.Just like to mention all the trouble happen after a repair at your shop More

We had a wonderful experience working with Ren Xirali. He helped us find the car we wanted and was sure we knew how to operate all of the controls. He exhibited great knowledge of the car and excellent cu He helped us find the car we wanted and was sure we knew how to operate all of the controls. He exhibited great knowledge of the car and excellent customer service! More

Natalie was able to answer all of our questions and was prepared with the car as we arrived. Very pleasant and explained our options. prepared with the car as we arrived. Very pleasant and explained our options. More

Carlos is the Auto Master! Outstanding from beginning to end. Good advice, looked out for me, and figured out the technical stuff. A pleasure! Outstanding from beginning to end. Good advice, looked out for me, and figured out the technical stuff. A pleasure! More

This review is being written and it may not be in order of events because I’m really ticked on how this all was handled, the emotions of what this underhanded dealership put me through to have a sale is ri of events because I’m really ticked on how this all was handled, the emotions of what this underhanded dealership put me through to have a sale is ridiculous. I’m a veteran military cop and being taken advantage of is disgusting. Shows a complete disrespect for my service to the country. Running a credit report of my credit for themselves is wrong. The only credit report should be run is through ALLY who they use which is one hit to a persons credit score. This used Audi was via this dealerships own paperwork inspected. If that had been true why the heat shield tape on the heat shield attempting to cover holes in the heat shield. The engine air filter was covered in leaves dried out leaves indicating never changed or looked at, oil change was lied about then oh will change it, brakes clunking noise and the salesperson claims oh that’s shifting of weight of vehicle. lol I’m a tiny person. It’s an issue that still remains. The license plate was put on half rear ended. When brought to the attention the dealership eventually ordered a new bracket which caused me to to drive over an hour back to the dealership again and wait. Charged for my veteran plate that I brought with and never given back the $151.00 dollars by this dealership. Veterans with IS plates don’t pay for plates. Yet this deal ship charged me. Cabin filter was dirty and they never changed that. Audi in st Charles changed it and I paid for the cabin filter. Fluids were not topped off per this dealership. Per their inspection report. Tons of brake dust, again brakes weren’t inspected per this dealership inspection report. Salesperson claimed vehicle was traded in from older people that live in a high rise in highland park yet vehicle is more of a 20-30 year old wrapped in black without the aluminum, engine intake valve has a improper part that will need to be removed and replaced. Car stinks like must mildew and smoke. This dealership claims that odor bombed it. No they didn’t because I’m paying to have it taken care of. No respect for my anaphylactic allergies to mold, mildew, dust and smoke. The Audi was not taken off property the day it was pitched this past June 24, 2025. On June 26 my husband and I had to drive back up to dealership to get vehicle and the clunking noise was discovered and nothing done. The finance guy Alan never gave me the $151.00 dollars and readded it into my financing without lowering the price-in other words the financing amount would have change it didn’t. Oh he’ll stand up to shake my husbands hand and not stand for a veteran female military cop. Had to drive again to sit and wait for heat shield and engine filter to replaced. Ignoring my repeated requests for the above, not returning phone calls. The financing department was supposed to remove their credit inquiry to and in my credit report as I didn’t authorize that. I authorized only for ALLY yet that didn’t happen from this underhanded dealership. The comments of were a Mercedes dealership. Da, then don’t buy or take trade ins of other vehicles. Don’t tell me that I can’t have a loaner because I bought an Audi from you and the cars are reserved for the people that buy your Mercedes. It’s just rude while I had to use my time and tolls to drive back and forth and take away from my day or my husband’s and our income. Yet you like the income to your dealership just like screwing over a veteran! dealership clearly has no ethics. I bet the owner the first day Imjust by chance as I pulled up after short test drive with Carlos. Indifferent to him. Too busy..lol. As to Carlos I don’t care to hear shout your wife and her younger age. Keep your personal life to yourself. Don’t need to hear about how much younger she is it comes off like you are a man that chases younger women or puts your wife in a bad light. Further Carlos told my husband and I that we had looked under the hood. We had never looked under it, nor I by myself. More