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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,218 Reviews
Call Service Center (314) 727-8870

2,218 Reviews of Autohaus BMW - Service Center

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February 13, 2025

My service representative was very professional and welcoming and my wait time was pleasant and wait time was very minimal. More

by mb8011
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Autohaus BMW responded

Thank you for the review! We are happy that Trey impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

February 12, 2025

Chris Clem and others never blink when I rush in upset over my daughters car issue, me unannounced-as in Her Purse Stolen = NO CAR FOB ~ Help ! More

by thorntoncb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Overton
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Feb 13, 2025 -

Autohaus BMW responded

Thanks for the review! Our team of professionals is dedicated to providing the best there is to offer. If there's anything else we can help you with, please let us know.

February 12, 2025

Fit the routine maintenance in their schedule so that it was covered by the original warranty. Thank you. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Autohaus BMW responded

We are grateful for the 5 - star review! We're happy your visit at Autohaus was great. We'd love to continue providing great services to our customers like you, until next time be safe. Thanks again!

February 12, 2025

I always appreciate the prompt and courteous service. Also, my regular contact, Chris Buie does an outstanding job of working with my schedule to secure appointments and keeps me in the loop on repairs, More

by Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Autohaus BMW responded

Trent, thank you for your gracious words! We're delighted to hear you enjoyed Chris in service. Providing exceptional experiences is our top priority, and you feedback motives us to keep exceeding expectations.

Feb 13, 2025 -

Trent responded

Anytime!

February 11, 2025

Pleasant environment. My advisor kept me up to date on the services and I was in and out in a reasonable amount of time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Autohaus BMW responded

Thanks for the 5 - star! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

February 11, 2025

Great service the place is really clean. I never wait to long and you feel welcomed More

by e.sabanagic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

February 11, 2025

Responsive. Friendly. Knowledgeable. Trustworthy. Very nice customer lounge area to wait while your vehicle is being serviced. More

by kwherring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

February 11, 2025

Patti deserves a pat on the back accompanied by a pay increase! Her customer service is ⭐️⭐️⭐️⭐️⭐️! More

by sandrarobertslmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Autohaus BMW responded

Thanks for the review! We here at Autohaus appreciate your feedback. Our team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer. I'm glad Patti helped to make your experience such a positive one. I did go and give her a pat on the back, but I can't help with the pay increase!

February 11, 2025

Tried to charge me for oil change and brake fluid. Advisor should know it’s included. More

by jwburtondmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
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February 09, 2025

Courteous and prompt service even enjoyed the waiting area. Patty was exceptional, video was informative as well More

by loyd303
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Autohaus BMW responded

Thanks for the review! On behalf of Autohaus, I would like to thank you for using us for the services that were needed. Your feedback is appreciated, please come visit us again !

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