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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,103 Reviews

2,103 Reviews of Autohaus BMW - Service Center

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April 20, 2023

Outstanding service & the contact person, Patti Kupfer is an asset to BMW Autohaus. She’s very accommodating with appointments & the easiest contact person I’ve ever dealt with. Her combined with the excel More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star service review, James! Yes, we agree and are so happy that Patti is here with us, a big asset for Autohaus!

April 18, 2023

This dealership really listens to the customers and are ready to work with them in case of extreme scenarios. Very professional service and advising team and I would highly recommend them. More

by swapnilbarua721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Wirick
Apr 18, 2023 -

swapnilbarua721 responded

Thank You for your time and patience to get my car serviced and also handling the loaner situation neatly. Would recommend your exceptional service to anyone looking to get quality dealership service!

Aug 05, 2024 -

Autohaus BMW responded

Thank you for your review last year! Somehow we missed this one. We appreciate your kindness very much and look forward to serving you in the future:)

April 18, 2023

Dealership is always Very thorough, provided in-depth overview of repairs needed and repair time. More

by Alicia Turner Roberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man with long braids-very nice
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star service review, Alicia! The young man's name is Ahlayashi, we call him Shi, he is very nice, thank you.

April 18, 2023

A great dealership and service a pleasure to do business. 4!th cat purchased from BMW authaus More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rochan
May 16, 2023 -

Autohaus BMW responded

Thank you for the great review, Danny! We appreciate the kind words and loyalty with Autohaus:)

April 12, 2023

Pretty attentive and is able to respond to requests when it’s urgent. Customer service was pleasant and it has a nice lounge area with decent snacks and a good working space to do work while you wait. More

by caftans-staff.0u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star service review! We appreciate it!

April 11, 2023

Autohaus BMW has been my dealer of choice for the last 4 years. Sales, service, etc. have all exceeded my expectations. More

by Toddajacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the great review, Todd!

April 11, 2023

Always amazing professional friendly service! I have never been less than 150% satisfied and would never go anywhere else! More

by corneliap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the great 5-star review! We appreciate it!

April 10, 2023

Zaynida did a great job with servicing my vehicle. It was at the end of the warranty period. More

by tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star service review, Tracy!

April 08, 2023

Generally I have been very pleased this time not as much. I was quoted a price, then after service I was told that price didn’t apply to my X3. I was also told brake service was completed last visit now More

by fiegelc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Wirick
May 16, 2023 -

Autohaus BMW responded

We apologize for any inconvenience or confusion during your last service visit. I assume you are speaking about Value Service that didn't apply to your model/year, but without your correct name, I cannot verify that. If you would like to discuss this further with our Service Director, Todd Feuerhaken, please call him at 314-727-8870.

April 07, 2023

Consistently the best customer service in the area. Service advisers are extremely knowledgeable, professional, and provide routine updates. More

by DarrellQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

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