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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,101 Reviews

2,102 Reviews of Autohaus BMW - Service Center

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May 08, 2023

Outstanding service experience, Chris Clem listened to what I needed and communicated updates timely and effectively. No surprises. More

by rammissavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star service review!

May 08, 2023

Great dealer! Very customer focused. Been working with them since 2008. 10 BMWs between my wife and i More

by bdgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Autohaus BMW responded

Thank you so much for the great review and the long time relationship, 15 years and counting!! We appreciate the confidence and loyalty and will always try our best for you and your wife. Have a great day!

May 05, 2023

Felicia is amazing at service ! !! I really like her..And I nice personality...Good job. More

by hegzol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Yim
May 16, 2023 -

Autohaus BMW responded

Thank you for the 5-star review!! We appreciate it!

April 30, 2023

Bad communication, no communication. On a scheduled day of my airbag recall appointment when I dropped my car then I was told that they don’t have enough mechanics and that they didn’t More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Autohaus BMW responded

We apologize for the delays in repairing your airbag. We had some delays that put us behind and we should have done a better job of communicating. If there is anything we can do to make up the time you lost, please reach out to our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss. Thank you.

April 28, 2023

Yes too many questions Thank you Thanks again Nothing more to say Yes yes yes More

by Shorem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate it:)

April 28, 2023

Service was great. Car was done when promised and the video was cool. Service advisor Chris Buie did a great job! More

by PAULPHPRINCE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great Service review, Paul!

April 28, 2023

Patti is the best service advisor. She is honest and helpful. When Autohaus does work it is always done well. More

by kvlemoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you so much for this nice Service review, we appreciate it very much!

April 28, 2023

Great service, very consistent and the communication is excellent. We have 2 BMW’s and the service is always exceptional. They do everything they can to get it right the first time and make it right if t More

by rrubbelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for your great review! We appreciate your trust in us and hope you will be with our Autohaus family for years to come.

April 26, 2023

Dealership staff and service consultants are very professional, prompt and courteous. Service customer waiting area is comfortable and provided with nice amenities. Overall, very pleasant experience More

by R tripl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank for the nice 5-star review, we appreciate you letting us know you like it!

April 26, 2023

Smooth, from the adviser Britney, mechanic Greg to the cashier Ashley….. Thank you very much for your great service More

by Flo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both guys inside the service garage
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great review, Flo!

Aug 13, 2023 -

Flo responded

Just awesome service

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