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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,101 Reviews

2,101 Reviews of Autohaus BMW - Service Center

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June 01, 2023

Good customer service, punctuality , polite , friendly approach in conversation and providing information Overall trustworthy relationship More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shant Jevezian
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the great review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you!

May 31, 2023

Great experience professional service I always recommend my family and friends for BMW service center More

by Mubashir Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Cherry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the nice review and recommendation, Mubashir!

May 30, 2023

Very attentive service advisor. Wait time as expected. Performer curtesy check and explained the extend of the work needed. On time delivery. More

by Gio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the nice Service review, Gio! We are glad everything worked out well.

May 26, 2023

First, I want to say that the service rep was excellent so any issue I had had nothing to do with him. My BMW started having problems 6 months earlier with thousands of dollars in repairs. Last the engine More

by abell46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

We are very sorry to hear about your last BMW. We hope you will consider a BMW again in the future.

May 24, 2023

Process was seamless and pleasant. Patti is very helpful. Everyone is so nice. Appreciate the video from the mechanic about the multi point inspection. More

by jingh04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review, we appreciate you very much!

May 24, 2023

Service department is fast and efficient. Makes it easy to plan your day around your routine service appointments as well as when when you need a repair. Chris is the best! More

by WPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great review! We are glad to hear about your Service appointment and good experience with Chris.

May 24, 2023

The service department got my work done half an hour earlier than they promised - I was quite pleased. More

by eabbeymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review! We are happy that your service visit was completed quickly and to your satisfaction.

May 24, 2023

Service was good and timely. Staff was friendly and helped address my needs for the repair More

by Jhallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review, we appreciate that very much!

May 24, 2023

Great service all around from Sales person, service person and technicans. I highly recommend Autohaus. More

by Dpatters2063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the nice Service review and recommendation! It means the world to us!

May 18, 2023

I had a follow up issue with my car and left a message with my service rep- it has been over 24 hours and I still have not heard back. I am a little disappointed. More

by Snletzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for your review. We are sorry to hear that, I hope Chris was able to get back with you shortly thereafter and take care of everything. If not, please contact our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss.

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