Autohaus BMW - Service Center

I knew I liked the suv I bought from Autouhouse, but when I finished my appointment with Larry Handel, the BMW Genius . . . I LOVE MY SUV!! He had patience galore and fully answered all of my questions. I finished my appointment with Larry Handel, the BMW Genius . . . I LOVE MY SUV!! He had patience galore and fully answered all of my questions. Thank you Larry!! More

Excellent customer service and technical expertise. Very pleasant atmosphere. Timely service with excellent communications. Very user friendly. Very pleasant atmosphere. Timely service with excellent communications. Very user friendly. More

Trey was so friendly and knowledgeable to help me with my service. Went above and and beyond to retrieve my house keys I left in the car. The starter was installed in a timely manner and I was very happy wit service. Went above and and beyond to retrieve my house keys I left in the car. The starter was installed in a timely manner and I was very happy with the quick work done by the service department. Everyone was very nice. More

Addressed concerns about my vehicle issue and were able to repair within my requested timeline. Fully satisfied with the overall process . to repair within my requested timeline. Fully satisfied with the overall process . More

Service is always good at this dealership. Only suggestion is to make car pickup clearer. Only suggestion is to make car pickup clearer. More

Auto house is very responsive. They got in my car in quickly, diagnosed the problem, and fixed it. I would recommend them to anyone. They got in my car in quickly, diagnosed the problem, and fixed it. I would recommend them to anyone. More

Great job fast service and friendly people that make sure you are taking care of in a timely fashion. you are taking care of in a timely fashion. More

I didn’t bring my car to have the same symptoms when I picked up. picked up. More

I’ve always dealt directly with Patti Kupfer for all of the service needs for my vehicle and she has been nothing but outstanding! Autohaus treats you like family, not just a customer! the service needs for my vehicle and she has been nothing but outstanding! Autohaus treats you like family, not just a customer! More

My service experience was terrible. I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine bel I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine belt were worn out and "streaking." The service advisor didn't believe me when I told him they were new and said he'd "have to put eyes on them," effectively telling me I didn't know what I was talking about. Later, a member of management told me "the service tech recommended they be replaced based on how long it had been since my last visit." The parts/service manager, after my conversation with management, told me "the tech was working on two vehicles at the same time and just got confused." So, initially I was insulted, then I got one story, and then later got another story. I made my appointment two weeks in advance, and then dropped the car off early the afternoon of the day before my scheduled appointment with the promise from the service advisor it would be done by COB on the date of my appointment. "The belt takes less than two hours, " I was told, so I couldn't get a loaner, which is why my wile and I decided to drop it off since we both have obligations during the day. But, my car wasn't done by COB on the date of my appointment, and my wife and I had to jump through 1000 hoops to make our schedules work out. I've recommended Autohaus to many of my friends and family over the last 11 years, but my experience yesterday, especially the insult and the different stories from management, have comepletly soured my opinion of Autohaus. I will never use this dealership again, nor will I recommend it to anyone. More