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2,233 Reviews of Autohaus BMW - Service Center
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January 28, 2016
The Ultimate Service Machine Once again Autohaus Service/Chris Clem knock one out of the park. I was in a bind and Chris got me in right away, got me a loaner, did everything he c Once again Autohaus Service/Chris Clem knock one out of the park. I was in a bind and Chris got me in right away, got me a loaner, did everything he could to ensure that parts were rushed in and got car back to me quickly all while staying in constant communication with me so that I could plan things according. Always professional, always a pleasure and on top of that my car is always spotless inside and out when I pick it up. Truly a great service experience... every time. More
by Brannon Plummer
Employees Worked With
January 26, 2016
Always excellent service from Linda Schaefer! I am so happy to have Linda Schaefer as my service advisor! I cannot say enough good things about her. She is a wonderful person, kind and sincere. I am so happy to have Linda Schaefer as my service advisor! I cannot say enough good things about her. She is a wonderful person, kind and sincere. She is super knowledgeable and is excellent about thoroughly explaining my car’s problems and options for repair. When I had a couple of unexpected service issues, she went the extra mile to get my car in and provide me with a “loaner”, which I truly appreciated. She is the reason I will keep coming back to Autohaus! More
by marcy
Employees Worked With
Linda Schaefer
January 26, 2016
Excellent Service from Greg Issitt and Mike Crader Greg Issitt and Mike Crader have provided excellent service for my 330xi for years, that's why I keep coming back to Autohaus BMW for service. Case in Greg Issitt and Mike Crader have provided excellent service for my 330xi for years, that's why I keep coming back to Autohaus BMW for service. Case in point was a recent service appointment I had this month (Jan. 2016). Everything about the appointment went flawlessly. With either Greg or Mike, you will always get exceptional service. - Ed Herhold, St. Louis, MO More
by Ed Herhold
Employees Worked With
Mike Crader, Greg Issitt
January 25, 2016
Chris Clem Excellent Service Chris Clem is one of the main reasons we get our service completed at Autohaus BMW. He always goes above and beyond to help each customer that comes Chris Clem is one of the main reasons we get our service completed at Autohaus BMW. He always goes above and beyond to help each customer that comes into the service department. We have never received such excellent service from any other dealership. I cannot say enough about Mr. Clem, except he is a huge asset to Autohaus BMW! Thanks Chris for making our service visits easy and pain free! More
by bluesfan28
Employees Worked With
January 23, 2016
Excellent Service My experience with Autohaus and my service technician, Linda Schafer was nothing less than excellent. My problem and options were explained to me thor My experience with Autohaus and my service technician, Linda Schafer was nothing less than excellent. My problem and options were explained to me thoroughly and sincerely. I always feel like Linda Schaefer sincerely cares. More
by Sadie123
Employees Worked With
Linda Schaefer
January 22, 2016
Excellent Service This past week my BMW developed a problem that could have been catastrophic. My service advisor, Linda Schaefer welcomed me without an appointment an This past week my BMW developed a problem that could have been catastrophic. My service advisor, Linda Schaefer welcomed me without an appointment and had the problem diagnosed and repaired in 36 hours. As usual she arranged a loaner car and made a difficult situation as easy as possible. More
by savta5
Employees Worked With
Linda Schaefer
January 20, 2016
Excellent Service My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had develop My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had developed in my steering system. She called me prior to my visit this morning and asked if I wanted to continue with my appointment due to inclement weather. When I arrived I was met by Patti and the service team who were both professional and courteous. Patti assured me Autohaus technicians would identify and correct the problem and offered a loaner if my vehicle needed to be left overnight. Technicians quickly identified and corrected the problem with my vehicle while I waited in the customer lounge. Autohaus provides an extremely comfortable lounge with a large screen television, free wifi, free Starbucks coffee, tea and snacks. I have utilized two other BMW service departments in town and Autohaus is far superior. The service personnel are wonderful and Patti is a great asset for Autohaus. More
by fjf888
Employees Worked With
January 19, 2016
The very best service around! I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comp I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comparison at all. Autohaus has better prices on new and used inventory and their service is exceptional. I typically use Linda in the Service Dept, and she is wonderful! She's very diligent in making sure I'm getting all of the service benefits available to me, not only those I know about or ask for. My car is about to run out of warranty, and she made sure my car received as much preventative care as possible while it was still covered by warranty. She's very friendly and makes you feel like family. They make it very easy to do business with them. More
by Erin H
Employees Worked With
Linda Schaefer
January 19, 2016
Great service I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care about me and not treat me as just some customer. More
by birdguy
Employees Worked With
January 14, 2016
bad experience Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I w Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I was out of town. I never received a phone call to let me know the status of the car repairs and when I tried to contact service department I could never get through to anybody two days in a row and finally asked to be transferred to cashier to see if a bill was prepared for my car. This is how I found out that my car was finished and ready to be picked up. During the two times I tried to call the dealership I was put on hold while the phone rang to the service department once for over 15 minutes until I was connected to service writers answering machine. Left a message but did not get a call back. Second day after several minutes, more than 5, I asked to be transferred to cashiers. I was delivered to dealership to pick up car, paid cashier, car was brought around for me to drive back to my home 80 miles away. When I got in car and started it, engine warning light when on immediately, cooling fan began racing and another warning light was on. I hadn't left dealership parking lot yet. I drove into service garage and eventually talked with the service writer, Greg who was very nice, was given a loaner to leave dealership. Within an hour, I was called by Greg to let me know the car was fixed. It turned out that the battery was low possibly due to sitting for the approx. two weeks at dealership. How car got from where it was stored to where I was to pick it up on the lot without someone noticing the obvious problems is interesting. My first service writer was Mike. He's the one who failed to return my message left or call just to let me know car was finished , etc. I wouldn't normally take such time to write this type of review but felt strongly enough about the very bad experience that I would hope that the management would work towards improvement. I am planning to purchase an X5 in the near future to replace a Mercedes SUV. I thought I knew where I would be purchasing it now not so sure. Respectfully Kevin More
by kevin
Employees Worked With
Mike Crader
