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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,101 Reviews
Call Service Center (314) 727-8870

2,101 Reviews of Autohaus BMW - Service Center

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February 02, 2024

I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Clem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024 -

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

February 02, 2024

Clean, professional, trustworthy! Fantastic and informative video from technician adds to a trusted and collaborative approach to car care Thank you Autohaus BMW in xx.Louis MO. More

by Cm_schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECHNICIAN - SAMUEL STEIDLEY
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Feb 02, 2024 -

Autohaus BMW responded

Thanks Nina. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of again soon!

January 31, 2024

The service at Autohaus BMW is always top-notch. They always do a great job of estimating how long repairs/service will take and are happy to offer a loner when it will take longer than a couple of More

by Bkherdler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Autohaus BMW responded

We're extremely happy that you had a positive experience, and we're grateful for your feedback. If there are any other services you need, please contact us at Autohaus!

January 29, 2024

I received great customer service and communication at Autohaus BMW. The waiting lobby is comfortable and business friendly. More

by daimajea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the great review and recommendation! It really means the world to us:)

January 29, 2024

I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Diedert
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Jan 30, 2024 -

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 28, 2024

The people at BMW auto house are always kind, professional, and great to work with. They know what they’re doing and care about the customer. More

by Ajons10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Horstmann
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Jan 29, 2024 -

Autohaus BMW responded

Thank you so much for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

January 28, 2024

I’ve continuously received very good quality service from BMW Autohaus. I’ve also purchased two previously leased cars from them, and they have taken very good care of both vehicles. More

by PO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We appreciate any feedback you have for us. We strive to approve in service and sales to give our customers the best experience. Thanh you for choosing Autohaus!

January 27, 2024

Autohaus of Maplewood has been my best BMW service experience ever. I have been a customer since 2016 and see no reason to go anywhere else. The techs are all wonderful and my advisor is just terrific More

by JLo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Patti impressed you in this way. Take care and see you next time!

January 26, 2024

They are very professional communicated very well with what needed repaired cost to repairs and timely, and providing the service and contacting me More

by Richardahead56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have have such a positive and prompt staff. Thank you for choosing Autohaus!

January 26, 2024

I’ve had a very good experience working with Autohaus BMW. They take good care of their customers. More

by sapittillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Autohaus BMW responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

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