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2,100 Reviews of Autohaus BMW - Service Center
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January 05, 2025
My SA was quite possibly the least empathic person I've ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a c ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a call from a young man who told me the SA told him to call me and let me know no loaners were available. Best the SA could do was schedule me a new time. Drop it off the second time (Vehicle is still under CPO warranrty btw) and explained the situation and this was the second time it's been in for the same issue. I was told that if it wasn't the same part I'd be responsible for the cost of repair. No mention that I still had a warranty. I got an estimate for $6000+ in repair costs. I was told it was a water pump and leaking engine plugs as well as a headlight. I had to remind them of the warranty which covered the headlight but all the sudden the water pump was not leaking after all, even though the coolant was all gone. I guess once the warranty expires that water pump might start leaking again. No offer to fix the engine plugs either. Last time I'll use Autohaus. My SA is the worst, my last visit with was awful as well. More
by john
Employees Worked With
January 04, 2025
The entire staff, especially Patti Kupfer our Service Advisor, are fantastic. We always know we will receive incredible service on every visit. Advisor, are fantastic. We always know we will receive incredible service on every visit. More
by Darin P
Employees Worked With
January 03, 2025
Excellent service from professional staff. Facilities are incredibly clean and comfortable. They take great care of customers. Facilities are incredibly clean and comfortable. They take great care of customers. More
by Maryvet01
Employees Worked With
January 02, 2025
Great service and always on top of the process. The dealer provided me a loaner for the duration of the service. The dealer provided me a loaner for the duration of the service. More
by dtlportland
December 31, 2024
Brittany is always super helpful whenever i or my parents come in for service. Super responsive and makes it easy. come in for service. Super responsive and makes it easy. More
by harrison.grandey
Employees Worked With
December 31, 2024
She was very thorough, kind, and answered all of my questions! Will continue to request Brittani when I need maintenance. questions! Will continue to request Brittani when I need maintenance. More
by Brieana P.
Employees Worked With
December 31, 2024
Friendly, clean. Warranty work completed in the time they communicated. Thorough overview of the work completed. Warranty work completed in the time they communicated. Thorough overview of the work completed. More
by Ctrachte2020
Employees Worked With
December 30, 2024
I always take my car to Autohaus for service. They give me peace of mind knowing my vehicle is getting the quality service needed to extend its life. I love working with Brittany; she is kind, he They give me peace of mind knowing my vehicle is getting the quality service needed to extend its life. I love working with Brittany; she is kind, helpful, and puts me at ease when deciding what repairs are right for my car. More
by nikkiownby
Employees Worked With
December 30, 2024
Brittany is attentive and accommodating! She represents you need in a service advisor! I love working with her She represents you need in a service advisor! I love working with her More
by Joe Ana Jones
Employees Worked With
December 27, 2024
We have purchased a total of 6 BMWs from Autohaus. We have been thoroughly impressed with each and every expertise at Autohaus, ranging from Sales to Service. We will continue to be lifelong customers We have been thoroughly impressed with each and every expertise at Autohaus, ranging from Sales to Service. We will continue to be lifelong customers of BMW and Autohaus St. Louis. More
by BMR90
Employees Worked With
