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Autohaus BMW

St. Louis, MO

4.8
3,441 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,441 reviews

November 13, 2023

Everyone was very pleasant, professional and helpful showing us the new features of our new BMW X3. Process was quick and easy, thank you Jens, Heather and Ashly! More

by PW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashly Crumel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Autohaus BMW responded

We appreciate the fantastic review and are glad we could be of service. if you have any further needs or questions, please reach out!

November 13, 2023

The dealership is clean, well organized, making the process of dropping off and picking up the car quick and easy. More

by mirandapeke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia
Nov 16, 2023 -

Autohaus BMW responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

November 10, 2023

My second experience was a seamless as the first! Consistently, professional, efficient, and friendly! A pleasure to do business with! More

by beth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Harness
Nov 10, 2023 -

Autohaus BMW responded

Thanks Beth. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again!

November 10, 2023

This dealership is well run, friendly, clean, knowledgeable, caring, good snacks and good product- nice. More

by mlowe52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Autohaus BMW responded

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

November 10, 2023

Sales people and product specialists were professional, friendly and patient. Sometimes they go too fast with explanations, on cost, options and other details. More

by UGD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Autohaus BMW responded

It's always a pleasure to serve customers like you, and we're glad that you enjoyed our products/ sales services.

November 10, 2023

Brad Mares is the best sales person that I’ve ever experienced and as a red, we have purchased 5 cars in the last 3 years. More

by chad
Recommend Dealer
Yes
Employees Worked With
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Autohaus BMW responded

Chad, Brad will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!

November 10, 2023

The service person Brittany Weiss acted like her job was beneath her and was bothered having to help me. Hate when customer service people take on the attitude of a luxury brand. Remember who the custome More

by Amykanfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Autohaus BMW responded

Hello Amy, We are so sorry that you and Brittany did not hit it off so well during your recent service visit. We understand that you arrived quite a bit later than your scheduled appt and wanted to be helped immediately while Brittany was already assisting two other customers. You appeared to be in a big hurry. Chris jumped in and took over the situation and we believe handled everything to your satisfaction and arranged for you to have a ride to your destination, seeing the 5 stars you gave Chris. We apologize for any discomfort you may have experienced and hope you will understand that we also do not experience this situation very often. If you would like to discuss this further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you and have a great day.

November 10, 2023

Trey gave excellent service by keeping me informed each day of the status of the repair on my vehicle. More

by urablesed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Autohaus BMW responded

We're delighted to know that Trey exceeded your expectations! Your kind words mean the world to us, and we can't wait to share your compliments with Trey.

November 09, 2023

Autohaus BMW provides excellent customer service to clients from start to finish. We have purchased four vehicles and everyone from client advisors, management, finance, to service has provided an elev More

by BMR90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Autohaus BMW responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

November 09, 2023

Highly recommended, responsible, professional, helpful, knowledgeable,reliable, trustworthy and knowledgeable, respectful , experienced, respectful, high quality More

by fainagerman7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Autohaus BMW responded

We appreciate you taking the time to let us know about your experience. If there's anything else we can help you with, please let us know.

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