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Autohaus BMW

St. Louis, MO

4.8
3,441 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,441 reviews

January 07, 2024

Service is scheduled and completed with high quality, everything is good including courtesy service, got battery replacement discount, thank you for your Job. More

by George Guo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Burjoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashly Crumel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Autohaus BMW responded

George, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 05, 2024

I recently had a tire emergency, and Patti came through for me yet again! It's because of people like her that Autohaus is my dealership of choice. Her knowledge and customer service is outstanding, and More

by LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We appreciate you and your kind words. We are happy to be of service and look forward to the next time, take care!

January 04, 2024

Clean, everyone is polite, free snacks, free loaner when car is getting worked on, variety of gas v electric More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Autohaus BMW responded

Hi Sara, thanks for the review! It's always a pleasure to serve customers like you, and we're glad you enjoyed our products. We hope to see you again!

January 04, 2024

Everyone was so nice and made the car buying process so easy! I love my new car! More

by madisonnowling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Autohaus BMW responded

Thank you for the review! We pride ourselves on being as accommodating, transparent, and friendly as possible to create a 5 - star experience with us. We are truly passionate for creating the best possible experience here at Autohaus!

January 04, 2024

Waited an hour in dealership before seeing finance manager at car delivery. Two documents were not presented for signature; had to sign documents next day electronically. At delivery Ashley did a f More

by bcartmill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Heather Vivrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Markovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ashly Crumel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Autohaus BMW responded

Thank you so much for your purchase of your New BMW, we hope you have many happy years with your Ultimate Driving Machine! We are sorry to hear of your disappointment in the 1 hour delay to our Finance Department on the 2nd of January, our busiest delivery day of the year. This process depends on everything including computer systems and financial services programs operating at peak performance, unfortunately, there were a few glitches that day. We appreciate your patience and your kind words about Ashley. Thank you and have a great day!

January 04, 2024

Great customer service, very welcoming and made the process as easy as possible for me. More

by jason.felders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 04, 2024

It’s too expensive, and it feels like they are nickel and diming me on everything, like the multi hundred dollar charge just to turn off the maintenance required light. I will look elsewhere. More

by jgbremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Autohaus BMW responded

Thank you for the review. We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience.

January 04, 2024

Çhris was great and attentive! ! He answered all of my questions and was thorough with his work ! More

by irinahulse.fr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Autohaus BMW responded

We appreciate your business and value your feedback. If there is anything else we can for you, please let us know!

January 04, 2024

Awesome staff as always! !! Thank Mr.Todd for leading such a great team of advisers and service dep. Thanks for going above and beyond! More

by Flo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We'll pass along your responses to our team.

Mar 27, 2024 -

Flo responded

No, thank you guys for all you do!

January 03, 2024

Brittany is the best! She is a credit to the dealership! Always great from everyone More

by Charliefranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Autohaus BMW responded

Thanks Charlie. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again!

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