Autocom Nissan of Walnut Creek

Great We choose Walnut Creek over Concord, even though we purchased out vehicles in Concord, for the service the service department provides. We will remain We choose Walnut Creek over Concord, even though we purchased out vehicles in Concord, for the service the service department provides. We will remain loyal to WC as long as Jack Kiki in service stays. More

Excellent job!!! All in the service department are great. I had a quick turnaround on my car. The car was very clean after service. Special thank you to Martin! All in the service department are great. I had a quick turnaround on my car. The car was very clean after service. Special thank you to Martin! More

Excelland help from the service staff. Jack is helpful both on the phone and in person. Time for the service worked out perfectly. The car was spotlessly clean when I picked it up! Jack is helpful both on the phone and in person. Time for the service worked out perfectly. The car was spotlessly clean when I picked it up! More

Excellent Family Experience This has been my 2nd vehicle purchase with Andres Garcia and he has been helpful and informative throughout the process. Everyone was supportive and This has been my 2nd vehicle purchase with Andres Garcia and he has been helpful and informative throughout the process. Everyone was supportive and had me feeling no pressure during the sales process. More

Wonderful service department All in the service department are great. I had a quick turnaround on my truck . I was able to schedule a Saturday appointment on short notice. I was All in the service department are great. I had a quick turnaround on my truck . I was able to schedule a Saturday appointment on short notice. I was kept up to date on my service progress and promptly called when my service was completed. More

Customer Service Was provided great customer service by my service agent and others in the service dept while getting my car serviced in less than 1 hour while I waite Was provided great customer service by my service agent and others in the service dept while getting my car serviced in less than 1 hour while I waited for it. More

car dropoff It was an expectional experience. I would recommend this dealership to anyone that would listen. Jack was above and beyond all service levels that an It was an expectional experience. I would recommend this dealership to anyone that would listen. Jack was above and beyond all service levels that anyone could expect. More

AWESOME awesome everything so done on time the whole team at nisssan was great Mandy was excellent and I only give out great responses when they are total de awesome everything so done on time the whole team at nisssan was great Mandy was excellent and I only give out great responses when they are total deserved. Since I am also in the service industry. I have purchased other Nissans so this will total FOUR thanks Mandy More

dishonest handling of the documents Friendly sales people, dishonest sales manager, dishonest financial dealing. After a long time negotiating, they did a dishonest swap on us and cheate Friendly sales people, dishonest sales manager, dishonest financial dealing. After a long time negotiating, they did a dishonest swap on us and cheated us. Word of advice - never trust them More

I had a very nice salesman sell me a 2012 Jetta. The finance guy, Sterling Daniels, was the complete opposite. There was a problem from the beginning-apparently you don't need a high school diploma to w finance guy, Sterling Daniels, was the complete opposite. There was a problem from the beginning-apparently you don't need a high school diploma to work in their finance department. The person that ran our cards accidentally charged by husband 5,000 instead of 500. We were immediately assured that the problem was fixed and went on our way. It wasn't. They put the 5,000 credit on my card. After waiting a month for this to be corrected, I called today to talk to Sterling. From the start he had a rude attitude and tried to make me out to be a liar saying he tried to call-he didn't. I had since changed credit cards so the credit lingered. Sterling blamed me for making the dealership be out 5,000. He said it was my fault the company was out this money-as if I had somehow made a profit? I tried calling my credit card company to ask them to delete the credit, but it all had to go through the dealer. Sterling raised his voice and was practically yellling at me. I have never been so disrepected in my life. I guess this is how Dirito Brothers treats customers who buy BRAND NEW CARS. Sterling ended the call by sarcastically saying, "have a nice day," and hung up on me. Wow. And I'm the one that gave his employer business? More