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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center
Waynesville, NC
461 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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461 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center
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December 01, 2024
They helped me with some tire issues I was having and they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem More
by The great
Verified CustomerEmployees Worked With
November 27, 2024
I was pretty disappointed in my experience. The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that wer The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that were recommended to me, I was charged TWO diagnostic fees totaling $350. Overall, I got an oil change (with no change of fuel filter since the dealership didn’t have any) that cost almost $540. Diagnostic fees were never discussed when I dropped off my vehicle, so it came as a complete surprise when I was charged those fees. When I asked Brian about the fees, he was a bit “stand-offish”. A little communication would have gone a long way. Our last communication was at 10:52 in the morning. At 4:20 that afternoon, I finally reached out to see when my Jeep would be ready to pick up, since they were only doing an oil change. They responded that it was ready to pick up. That was pretty frustrating since I now had to scramble to get to the dealership by the time they closed at 5:00. Overall, very frustrating. More
by drbeachumdc
Employees Worked With
November 25, 2024
Replaced a part in June that went bad in October. Now they're telling me the car is "VOR" or Vehicle Off Road - yet there is still no ETA on the replacement part, and I'm left with a vehicle which do Now they're telling me the car is "VOR" or Vehicle Off Road - yet there is still no ETA on the replacement part, and I'm left with a vehicle which does not work. What exactly did my parts warranty get me then...? Nothing. More
by gdsteelers
Employees Worked With
Theres not one person responsible. It's a combination of problems.
November 22, 2024
Thank you for looking over our van to make sure it's safe to travel over Thanksgiving. to travel over Thanksgiving. More
by jthompson53
Employees Worked With
November 11, 2024
Word word word word word word word word word word word word word word word word word word word More
by JACOBBRADLEY1414
Employees Worked With
October 31, 2024
I received excellent service they made the paperwork and buying process so easy. they are a great team I would recommend them to anyone. buying process so easy. they are a great team I would recommend them to anyone. More
by DMCANTRELL76
October 27, 2024
Brian did a great job with keeping me informed and followed through with my requests. followed through with my requests. More
by ZEUS71700
Employees Worked With
October 27, 2024
The service department has gone completely downhill. My experience there was the worst I have ever had. The person who took my vehicle in was almost useless and did not know what he was doing. If it My experience there was the worst I have ever had. The person who took my vehicle in was almost useless and did not know what he was doing. If it had not been for Brian (I believe that was his name) I would have left. It took the shop nearly 5 hours to do an oil change and tire rotation. They said they had to replace 2 lugnuts and studs, which cost me $200.00. Seems very overpriced for a simple part and task. In general, the entire Service Department has fallen apart. I purchased my truck here in 2011 and have many service appointments. I WILL NOT BE COMING BACK. YOU ARE SLOW, OVERPRICED AND LACK KNOWLEDGEABLE PEOPLE. More
by STEVE_PAGANO
Employees Worked With
Do Not Know
