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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
455 Reviews
Call Service Center (828) 452-2841

455 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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February 03, 2024

The service advisor was friendly and helpful. But I came in for an oil change an tire rotation. it took 2 hours! More

by kasey.sullivan
Recommend Dealer
No
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sullivan
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Feb 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Kasey.Sullivan, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

January 27, 2024

Very Friendly, Very Helpful, Very Knowledgeable These guys definitely knew what they were talking about More

by Adam C
Recommend Dealer
Yes
Employees Worked With
James Miller, Patrick Nathaniel
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Jan 29, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Adam C, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 26, 2024

Terrible It was terrible mislead me on the problem for 3 days an charged me more for no need labor More

by Bmbrock123
Recommend Dealer
No
Employees Worked With
Issac
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Jan 29, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Bmbrock123, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

January 26, 2024

Dropped SUV off at 9AM. Oil change and tire rotation went with no problem I assume. Told my wife to pick up the suv when they call the job is done. Got home at 5:30, no car, More

by PIERRE214
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sullivan
Report | Print
Jan 29, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

PIERRE214, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

January 24, 2024

Good ? ??? The people were nice and helpful. Service was quick. Bathrooms are always serviced well. The waiting area isn't great and could use more thought i More

by BIRDTOWNREP
Recommend Dealer
Yes
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Jan 25, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

BIRDTOWNREP, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 18, 2024

Very friendly, helpful and knowledgeable. Nathan Patrick and Paul were willing to work me to ensure I got what I was looking for in a truck. More

by ritchiewester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish, Nathaniel Patrick
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Jan 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ritchiewester, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 17, 2024

Super fast and effective at finding the issues causing and preventing any future issues as well More

by natpatrick116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

natpatrick116, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 15, 2024

They bought my car for $16,000 then listed it for $25,000. I was ran around to look at vehicles just to be told they were not available. A lot of my time was wasted. More

by MASTERWILL340
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sullivan
Report | Print
Jan 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MASTERWILL340, We sincerely appreciate you taking the time to share your experience at Autostar USA. Your feedback is vital in helping us improve our services. We understand that financial matters are of utmost importance, and we apologize for any confusion that may have arisen. Please know that we are committed to ensuring accurate and transparent transactions for all our customers. If you have any further questions or would like to discuss your concerns, we are here to assist. Please feel free to reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

January 15, 2024

They were nice. Surprised at the price. Replaced a battery...very expensive! I was shocked at the cost. More

by Alicerice54
Recommend Dealer
Yes
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Jan 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Alicerice54, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 15, 2024

The experience was good overall. The dealership left trash in my vehicle that I had to clean up More

by jimmy1010
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sullivan
Report | Print
Jan 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jimmy1010, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

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