AutoNation USA Phoenix Avondale

I wish that we can give 0 stars, this place was T E R R I B L E ! For starters, after putting down 3.5k we were repeatedly lied to and avoided by sales rep Brandon Harris saying the car was being inspected a B L E ! For starters, after putting down 3.5k we were repeatedly lied to and avoided by sales rep Brandon Harris saying the car was being inspected although they had never looked at it yet. We were told to be ‘patient’ and that were ‘anxious’ when just asking about a realistic timeline incase we had to make arrangements while the vehicle was being reviewed. Brandon just didn’t care and repeatedly let us know how he had other people to assist but Never had time to assist us. Lastly, after waiting TWO WEEKS to drive the car off the lot, the engine light came on the next day!! Mind you when asking our sales rep what the hold was for, We were never informed of any major work needed or found during the inspection or even what “parts” they were waiting for that made the wait so long. They just took our money and left us in the dark. We called 4 days straight still getting avoided by Brandon and those at the front desk then when finally reaching out they couldn’t do anything for us. We were sold a lemon !! Over 1k worth of work within days of leaving the lot. I would not recommend this place to my worst enemy. I am beyond mad and just disappointed in the lack customer care. More

Got the vehicle we wanted, but it needed aome repairs. Someone was supposed to contact us to schedule it. Called them 3 weeks later and was told salesperson was off and would have him call us. Now over 4 Someone was supposed to contact us to schedule it. Called them 3 weeks later and was told salesperson was off and would have him call us. Now over 4 weeks later and still nothing. They got the sale and now they don't give a crap about us. Ok, then we don't either. Careful how you treat customers after the sale. More

Buying a used car is never an easy process. The Autonation staff was helpful, informative and patient in helping me. Thank you The Autonation staff was helpful, informative and patient in helping me. Thank you More

Daniel, Nicole, and the other guy were great and made it possible for me to drive away in my new car. Go check them out ! possible for me to drive away in my new car. Go check them out ! More

Great place to shop for cars. Really like the people there. They do a great job Really like the people there. They do a great job More

Good time with good people hunter was super nice but a little odd great guy! little odd great guy! More

It was great working with Josh, he got me a lifted truck they had on their lot. We worked together for a week or so to make sure that I knew everything I wanted to for the purchase. they had on their lot. We worked together for a week or so to make sure that I knew everything I wanted to for the purchase. More

Great inventory and Josh was super helpful. I didn't really know what I wanted and I was afraid of the average car lot experience. Nicole was great too she got me a better deal than what I foun I didn't really know what I wanted and I was afraid of the average car lot experience. Nicole was great too she got me a better deal than what I found with online banks. More

Joshua was of great help, he answered all of our questions and when he didn't have an answer he asked a second person right away! questions and when he didn't have an answer he asked a second person right away! More