AutoNation Toyota Fort Myers - Service Center

Made an online appointment with my regular service adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an adviser. When I arrived I was greeted outside and told I was being assigned to another adviser. I asked the reason why and they could not give me an answer. I was asked to wait for the adviser to meet me, so I waited and waited and waited. Finally someone escorted me to another adviser as the one they had assigned me was busy. I explained I was in for a 35,000 mile service and would like an oil/filter change. He said it was not needed as my oil changes were good for 10K miles. I said I did not care I wanted an oil change as I was getting ready for a long trip. So he wrote me up for a 40,000 mile service (not 35K) and said they would rotate the tires. I explained I just bought new tires at Costco and did not need a rotation. He advised I have the alignment checked, I said no, the alignment was fine......So he wrote me up for an Oil/Filter change and 21 point free inspection. After about 45 minutes the adviser came looking for me. Work was done as I asked. However, brake fluid and PS fluid were a little low and might need attention. ATTENTION, give me a brake. HOW ABOUT saying they were low and we topped them off. NO OFFER TO BRING THEM UP TO THE PROPER LEVEL. I have dealt with this dealership since 2005 and ever since they were taken over by Autonation I have seen a slow decline in customer focused attention. As the car, (2012 Prius) is about to turn 36K miles I am not sure I will continue taking it to them for service. More

First of all when I called for an appointment I explained to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. to the service writer what I needed. OFL, tire rotation and window tint on drivers side to be replaced since it was defective when I bought the car. She told me she would contact my salesman, Skip Sinclair, get his approval and take care of it while I was there. I called Skip and he said to come and see him first, which I did and he went with me to the service center. They could not find any work order so they took me to a different part of the dealership where they found the work order. Skip authorized the tint replacement and asked Mark to take care of it. When Mark saw me in the hallway an hour later he said he didn't have time to get the tint done and I should go back to Skip as this was his job. Very sloppy, not handled well at all leaving me to take care of something that was the service departments job. Went back over to see Skip and he and the receptionist made an appointment for me to get the tint done this Friday at 1 pm. Now I am inconvenienced again having to go back and wait. Looked at the paper work that was given to me after the oil change and the yellow page that is supposed to be checked off showing an inspection was done is blank! This is supposed to be checked off every detail so that I know all is well and yet it was left blank which means they didn't do the inspection. This was my first visit to your service department and I have to say, may be my last. I really don't care to be treated like a second class citizen and that's how this made me feel. More

When I left, after an oil change service, where the tires had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised th had been rotated, there was bad vibration at highway speed. My local mechanic told me that all four wheels were way out of balance. I am surprised that the wheel balance isn't checked when they rotate the tires. Also had the impression they were trying to sell me other services which might not be necessary. Either way I am left with the impression that they cannot be relied on. More

This plae will jack up their price ad they are rude. Very untrusting people who work here. They only care about profit and will screw anyone out of a dollar untrusting people who work here. They only care about profit and will screw anyone out of a dollar More

I took my 2011 Toyota Camry after a collision accident lured by good reviews. At first glance the customer service seemed ok but in the end when they broke some of the parts installed in my car and didn't lured by good reviews. At first glance the customer service seemed ok but in the end when they broke some of the parts installed in my car and didn't take enough care and ultimately damaging the interior of the car their response to solve their mistake was just ignore me. So be aware this people at the collision center at fort myers toyota specially Travis (the manager) they only want your money. Sincerely, Unfortunate Customer More

Service department charges for services not done. They will not allow you to see what they are doing. You are restricted from the service area. Also, I had a service contract with the. It was purchased be will not allow you to see what they are doing. You are restricted from the service area. Also, I had a service contract with the. It was purchased before Auto Nation take over, than they would not hnor the contract. The problem is Auto Nation. They are not the only game in town. More