AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,041 Reviews of AutoNation Toyota Fort Myers - Service Center
I moved to the Fort Myers area just over a year ago from Southeast WI where I had multiple Toyota dealerships to choose from to service my 4 Toyota’s (brand loyalist!), it didn’t matter which one I took my Southeast WI where I had multiple Toyota dealerships to choose from to service my 4 Toyota’s (brand loyalist!), it didn’t matter which one I took my cars to I was always treated with the same level of service and pricing was consistent across all of them. Since I’ve always trusted my local dealerships to service my cars I planned to do the same in FL so I made an appointment at Auto Nation as they do not offer a quick service like what I’ve been accustomed to in WI for an oil and tire rotation, that was fine I assumed with an appointment that just keeps them on track throughout the day. Boy was I wrong, the fist time I went there I sat for 4 hours for an oil change and tire rotation. They apologized profusely which is what prompted my most recent visit once again for oil and tire rotation. This time I made my appointment for 7am thinking I’d be first in line and could be on my way quickly, couldn’t have been more wrong! I made my appointment and noted a coupon that they emailed me, when I arrived and was being checked in I was told sorry that coupon expired last week, mind you the email had no expiration date and I had made the appointment while the coupon was still very much valid. They told me that my service would be $150 for oil and tires which I then told them to just change my oil and I’d take my car to Costco for a rotation, oil change total was $80, they were going to change me $70 to rotate me tires, seriously? I sat for my oil change for 2 hours, being the 1st appointment and having to wait 2 hours is unacceptable, again Toyota in WI had me in/out in under 45 minutes with rotation. The summary of the inspection was not reviewed with me when my car was finally ready. When I got home I realized that apparently my 24 month old car has something wrong with its fuel injector, news to me! I feel like this dealership does not practice standards that Toyota gives them, they run a very disorganized and what I perceive to be a rather shady business. I will not ever bring one of my cars here for service and will most certainly not give them any future sales, Naples Toyota here I come, don’t disappoint! More
I’m on my third Toyota from AutoNation Fort Myers. Not only do I love my Toyotas, but I also love the personalized service I get from my service advisor. Not only do I love my Toyotas, but I also love the personalized service I get from my service advisor. More
As usual, I made appointment for service and as usual, the was a two hour wait until they could get to me. What is the purpose of making appointment? Dr. G the was a two hour wait until they could get to me. What is the purpose of making appointment? Dr. G More
Had my 1st 5000 mile appointment. They were on time and courteous. I received many reminders about my appointment. Scott in service department was very nice. They were on time and courteous. I received many reminders about my appointment. Scott in service department was very nice. More
Identified the problems with my car and fixed it in a timely way. Consulted me for permission to proceed after hearing of the costs of the repairs. Service Tech explained in a way I could understand. timely way. Consulted me for permission to proceed after hearing of the costs of the repairs. Service Tech explained in a way I could understand. More
I brought my RAV4 Hybrid in for routine 20,000 mile service on 8/30/23. I was in and out in about an hour. Everything was handled very efficiently. The Service Advisor (Cameron) was helpful and know service on 8/30/23. I was in and out in about an hour. Everything was handled very efficiently. The Service Advisor (Cameron) was helpful and knowledgeable. I purchased the vehicle from this dealership in 2021 and have received excellent maintenance service on each visit. More