AutoNation Subaru Scottsdale

OUTSTANDING CUSTOMER SERVICE AND ALWAYS COMPETENT AND HIGHLY QUALIFIED AND KNOWLEDGEABLE. EXCELLENT SERVICE. EXCELLENT PEOPLE HIGHLY QUALIFIED AND KNOWLEDGEABLE. EXCELLENT SERVICE. EXCELLENT PEOPLE More

Timely service appointment and assistance in getting to dental appointment while waiting for service to be finished. dental appointment while waiting for service to be finished. More

While everyone was nice enough, it felt like we worked harder to buy our car then they did to sell it to us. They did hold the car for us for a full week so we could make it down from Colorado, but that’s harder to buy our car then they did to sell it to us. They did hold the car for us for a full week so we could make it down from Colorado, but that’s about where the good experience stopped. We were promised calls back multiple times to just be blown off, we were trying to finance outside of autonation, and no one would call us back with the information necessary to do so. When that became difficult, we decided to pursue financing within autonation. They had our credit app for 3 full days and never ran it. We finally decided to pay for the car with cash, and advised them of that. We came in for our appt to purchase, after telling them it would be a cash deal and we wanted all paperwork prepared, and we ended up at the dealership for over 3 hours. Even after telling them it was a cash deal, they did not even ensure we were bringing the correct methods of payment. The detail of the car was half-assed, and the products used were straight oil, literally leaving grease stains on jackets and shoes. They also didn’t fill up the tank. The cars moon roof is also non functioning, so thanks for that too. More

My Autonation experience was very positive. Given the current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us the differences in models and features. Once we decided and ordered the car, he communicated regularly on the status of the shipment of the vehicle. Upon receiving the vehicle, he was very happy to go over all the features. The only negative feedback have is that it took 3 hours to actually go through the vehicle and sign all the paperwork, etc. Some of that was a quick test drive and going over questions but most of the time was doing paperwork and waiting for paperwork. Everyone was super friendly and helpful but that part of the process really needs to be improved. I was paying cash so thee were no loan documents to deal with. I can't imaging how long it would take if there was a loan involved. More

They worked late in the day for me because I couldn't be in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top an in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top and that's with the gap and extended warranty, whole process took about 3.5 hours. Honestly never had a better car buying experience. First class experience. More

My left rear tail light stopped working. I tried to schedule a repair/replacement using the 800 #. I tried at least seven times, but my phone was not answered. I decided to drive to the dealership. schedule a repair/replacement using the 800 #. I tried at least seven times, but my phone was not answered. I decided to drive to the dealership. Within 7 minutes, Steven Russo, Assistant Service Manager, scheduled a repair time. The fix was simple, but the repair was scheduled for 2 hours due to repair backlog. The fix was completed within Steven’s estimate. Steven’s management of my light replacement was A-1. Next time, I will drive directly to the Service Managers desk. More

Nice service with Gary. Always informative Time was perfect regards servicing vehicle Did pastries along with your coffee. Very inexpensive and wait time can be 2 hours [lus perfect regards servicing vehicle Did pastries along with your coffee. Very inexpensive and wait time can be 2 hours [lus More

Excellent customer care and service.Steven Russo is always so helpful and is very good in telling you about how long any service will take. always so helpful and is very good in telling you about how long any service will take. More

Prompt and excellent costumer service. Easy to make appointment. Called me right away when my car was ready to go. appointment. Called me right away when my car was ready to go. More

Polite listen well good serviceEasy to make apptAppt Polite listen well good service Easy to make appt Appt times always available Reliable nice to have car washed when available Polite listen well good service Easy to make appt Appt times always available Reliable nice to have car washed when available More