AutoNation Subaru Scottsdale

Nice and clean but very small waiting area. Always seem to be waiting longer than you’re told by about 15-30 minutes. Always seem to be waiting longer than you’re told by about 15-30 minutes. More

They are always great to deal with. I feel very comfortable in this dealership. I’m always made to feel welcome and listened to I feel very comfortable in this dealership. I’m always made to feel welcome and listened to More

Always provides excellent and courteous service whether in the service dept or the sales dept. in the service dept or the sales dept. More

I found my dream car online and they made this while experience a nightmare . The sales guy Brian told me he was running 1 credit check through MY BANK instead ran 5 HARD checks through 5 random banks experience a nightmare . The sales guy Brian told me he was running 1 credit check through MY BANK instead ran 5 HARD checks through 5 random banks without my knowledge or approval. This was the worst experience I've ever had with a dealership. Steven Russo has zero customer service skills. I bought a new used car and it comes with a 90 day 4k mile warranty. Upon buying my car I told the sales rep my interior leather is dirty and asked if he could clean it and he said no problem I can swing it by whenever. As soon as I leave my brakes starts squeaking so a week later I swing by and drop the car off to fix the brakes and clean the seats and they do nothing with my seats, they wipe the seats with a rag. They tell me my brakes are fine they're just dusty so I drive off and now my brakes are acting up super bad and making loud scrape sounds so they take the car back after 3 hour of waiting I get my car back and it's messed up, they finally fix that and I'm on my way home and I get a text saying the mechanic left a tool on my brakes and I need to come back immediately so they can retrieve the tool. On my drive home my brakes already start squeaking so I set up an appointment with my personal mechanic I usually go to and he Informs me my front brakes are 90% worn. I call autozone to schedule an appointment to get new brakes , they said I can schedule it anywhere but nope they lied I have to drive 40 miles to their exact dealership in order to receive any service. So I arrive with complaints about my brakes and my trunk struts are bad because it doesn't open all the way independently as it should . They tell me the brakes will be $330 each and my trunk will be $550 ! Why did I drive and waste my full day to bring my car in under warranty if you don't honor your warranty and on top of that you return my car to me in worse condition than what I gave to you. Horrible dealership! Only cares about selling cars and making money!! Don't waste your time or money here !! More

There was no horsing around or pressure. We came in knowing what we wanted to look at and they followed our requests without any upselling or haggling. The price you see is truly the price y We came in knowing what we wanted to look at and they followed our requests without any upselling or haggling. The price you see is truly the price you pay. Was a amazing efficient visit. We left feeling like we had been listened to and our needs met. Explained in details the use of the car. Maria and shawn were very helpful. More

Always friendly and accommodating. Colton was extremely knowledgeable about each and every feature of my new Forrester. I never felt he was patronizing because of my age or lack of Colton was extremely knowledgeable about each and every feature of my new Forrester. I never felt he was patronizing because of my age or lack of tech knowledge. Darcy, from finance, walked us through every phase of the transaction. Ward, the manager, was very helpful as well. This is my third Subaru so there was never a question of what my next car would be. More

The last service on our Forester was easy to schedule and the service manager (Michael Harris) explained the services needed and an estimate of cost that matched the final bill. We are very pleases with the the service manager (Michael Harris) explained the services needed and an estimate of cost that matched the final bill. We are very pleases with the service department at AutoNation Scottsdale. More

This dealer was very respectful, helpful, and kind. Each member I delt with throughout the buying process where very nice. Each member I delt with throughout the buying process where very nice. More

TJ took great care of us, he was professional and responsive. Thank you TJ. Your help was appreciated. responsive. Thank you TJ. Your help was appreciated. More

Have used this dealership for over 10 years. Service was prompt, done correctly and the shuttle is a great benefit. Service was prompt, done correctly and the shuttle is a great benefit. More