AutoNation Subaru Scottsdale

I’m writing this review almost a year after purchasing my 2022 Subaru Outback from AutoNation Subaru Scottsdale. At the time, I was a single pregnant mom shopping alone and trying to make the best financial 2022 Subaru Outback from AutoNation Subaru Scottsdale. At the time, I was a single pregnant mom shopping alone and trying to make the best financial decision possible. I was upfront about my situation, and the sales staff made me feel comfortable and reassured throughout the process. I genuinely believed I was getting a fair deal. To their credit, I did get a better trade-in offer from CarMax because the dealership wouldn’t match it. Unfortunately, where things really went wrong was in the finance office with all the add-ons and “protection” packages. I agreed to a maintenance package that was heavily pushed during the sale, and looking back, it was a terrible decision. By the time everything was added in, it basically wiped out the value I gained from my trade-in and forced me into a much larger loan than I originally planned. I take responsibility for signing the paperwork, but I also think dealerships should have some level of ethics when working with people in vulnerable situations. Instead, I left feeling pressured into expensive add-ons that ultimately have provided very little value. What makes this even more frustrating is that the car has now broken down twice, completely shutting down while coming to a stop after exiting the freeway. The second time especially could have been dangerous if my daughter had been in the car. One of those repairs cost me around $500 — and the maintenance package I was sold covered essentially nothing related to the issue. The reason I’m writing this review today is because I just brought my car in for an oil change and was told I’m almost due for my 60k-mile service. I was quoted around $1,800, which was significantly higher than quotes I received from other reputable shops in the area. That was the final straw for me, and I’ll be taking my business elsewhere moving forward. At the end of the day, I bought this car because I believed Subaru stood for safety and reliability for families. My experience with this dealership did not reflect those values at all. Based on the overall experience, especially the sales ethics and finance process, I would not recommend this dealership. More

All of the employees that we encountered were very friendly and helpful. Julio was very knowledgeable about the Crosstrek. I feel like we got a good deal. We didn't feel pressured at all at any time t friendly and helpful. Julio was very knowledgeable about the Crosstrek. I feel like we got a good deal. We didn't feel pressured at all at any time throughout the entire process. Bud was very quick to put a proposal together before we even went to the dealership. This was the second time in a row that we bought our new Subaru here and there are at least three other dealerships that are closer to our house. More

Overall, great experience purchasing my new Subaru. I leased my previous car at this same location and now that the rebuild of the sales and service centers is complete, it was much more pleasant exper I leased my previous car at this same location and now that the rebuild of the sales and service centers is complete, it was much more pleasant experience. Grateful for my sales rep Dylan, who drove up to Prescott to get the color and trim I wanted. Also, David in finance was outstanding and very helpful. More

To AutoNation Subaru Scottsdale Management, I wanted to share my appreciation for the outstanding service I received during a recent oil change for my 2021 Outback. Shane Clarke demonstrated professiona to share my appreciation for the outstanding service I received during a recent oil change for my 2021 Outback. Shane Clarke demonstrated professionalism, excellent customer service skills, and genuine dedication to ensuring we received top-notch care. He was helpful, attentive, and clearly focused on providing the best experience for every customer. I also want to thank Danny from the sales team for his genuine kindness and willingness to help. From sales to management to service, your team provided a consistently positive experience. Please pass along my thanks to Shane and Danny — and to the rest of the staff — for their hard work and excellent service. More

Great experience, Louis was awesome to work with, the whole process was quick and very professional. I would definitely recommend purchasing from his team. whole process was quick and very professional. I would definitely recommend purchasing from his team. More

Excellent Service All persons involved with my service were very knowable and they shared vital information about my vehicle. I have had Subarus since 1900 and EVERY vehicle was and is Wonderful I have NE were very knowable and they shared vital information about my vehicle. I have had Subarus since 1900 and EVERY vehicle was and is Wonderful I have NEVER been stuck. More

The manufacturer did not install the most updated safety software. When I figured out something was wrong, the dealer (Autonation) squeezed me in that day, despite being busy. And they had it done in less t software. When I figured out something was wrong, the dealer (Autonation) squeezed me in that day, despite being busy. And they had it done in less time than expected! Bud, Kaila, and the service team were all fantastic! More

It has a good selection of cars but followup is Lacking. Service department can use a couple of pointers on how to handle customers Lacking. Service department can use a couple of pointers on how to handle customers More

I had an outstanding experience leasing my new 2026 Subaru Crosstrek at Autonation Subaru. From start to finish, everything was smooth, efficient, and honestly one of the easiest car experiences I’ve e Subaru Crosstrek at Autonation Subaru. From start to finish, everything was smooth, efficient, and honestly one of the easiest car experiences I’ve ever had. Bud, my salesperson, was fantastic. We worked through most of the details over text before I even stepped foot in the dealership, which saved a ton of time. When I came in for the test drive, everything was ready to go. No waiting around, no pressure, just a straightforward and professional experience. Bud was knowledgeable, easy to talk to, and really respected my time, which I appreciated. Before I drove off the lot, he also took the time to walk me through key features of the Crosstrek and even gave me a tour of the service department, which made me feel confident and taken care of beyond just the sale. Justin in finance was equally impressive. He worked directly with the bank and was able to get me an even better payment than I was expecting. He explained everything clearly, made the numbers easy to understand, and kept the process moving without making it feel rushed. What stood out the most was how efficient the entire visit was. I’ve leased and purchased vehicles before, and this was by far the quickest and least stressful experience I’ve had at a dealership. No unnecessary back-and-forth, no games, just a team that knows what they’re doing and values your time. I’m really happy with my new Crosstrek and even happier with how the whole process went. More

Everyone I dealt with were very nice to work with. Don, the salesperson I dealt with was great to work with and very nice. Don, the salesperson I dealt with was great to work with and very nice. More