AutoNation Subaru Scottsdale

This was with a '22 Subaru Outback bought recently at Autonation Subaru. When you carefully speak a destination, the navigation system will want to take you to Detroit, Chicago, New York...anywhere but i Autonation Subaru. When you carefully speak a destination, the navigation system will want to take you to Detroit, Chicago, New York...anywhere but in Scottsdale. Say "Home Depot nearest me" and it responds like you're from another planet. Just cannot compute any instructions. Sales staff tell me it takes time and the system has to adjust to my voice which is nonsense. Nothing improves over hours of trying. Back to Autonation and several service and sales people experience exactly the same problem with this car. They "upgrade" the software but it does nothing. I use the nav a lot so this is very frustrating. End result is Autonation service says they can't fix it and I'm just out of luck. On a current high end model! More

The service department has always been responsive and helpful. The wait time given on arrival is helpful as can plan to do other things. Look forward to them getting back to washing your car prior to pic helpful. The wait time given on arrival is helpful as can plan to do other things. Look forward to them getting back to washing your car prior to pick-up. More

Tracy was a great help with purchasing our new vehicle. Definitely made the process smooth. Definitely made the process smooth. More

Like always Great Customer Service . I was in and out within the time frame given. I was in and out within the time frame given. More

Always pleasant, helpful and knowledgeable. Not going to add any more words just to submit this survey. Not going to add any more words just to submit this survey. More

Took the car in for a routine maintenance and they found some suspension issues. They had dropped us off at a shopping mall but sent me pictures and when I called back we discussed the repairs. I authoriz some suspension issues. They had dropped us off at a shopping mall but sent me pictures and when I called back we discussed the repairs. I authorized the repairs and we were still able to return home in the middle of the afternoon. They also under warranty installed new hydraulic struts for the hatchback. This is a dealership I can trust and they’ve always given me excellent service. C. Hughes More

Easy to make appointment online. Check-in was quick, efficient, the vehicle was ready when we were expected. Check-in was quick, efficient, the vehicle was ready when we were expected. More

Very busy service area. No one greeted or directed where to go for 20 minutes. Waited 2 hours for an oil change/tire rotation. No one greeted or directed where to go for 20 minutes. Waited 2 hours for an oil change/tire rotation. More

I appreciate the prompt, professional service here. The waiting area is clean and comfortable. The online appointment scheduler needs a lot of work, so I recommend calling in for an appointment. The waiting area is clean and comfortable. The online appointment scheduler needs a lot of work, so I recommend calling in for an appointment. More

Courteous, knowledgeable and trustworthy service. Easy to make appointment. Service done quickly and satisfactorily. Wi-Fi available. Easy to make appointment. Service done quickly and satisfactorily. Wi-Fi available. More