AutoNation Subaru Scottsdale
Scottsdale, AZ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Each time I have had occasion to visit this dealership for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstandin for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstanding. More
It was problem after problem. I’ve had to replace my battery 3 times in 2 years since I purchased the car. Finally, I had it towed to the dealership for further diagnostics. Appar I’ve had to replace my battery 3 times in 2 years since I purchased the car. Finally, I had it towed to the dealership for further diagnostics. Apparently, when calling Subaru Roadside service for battery assistance, they dispatch a 3rd party to jump or replace. No one had record of who this company was as I needed warranty information. I spent over 2 hours on hold with Subaru Advocacy only to be told they couldn’t help me. So I paid $256 for yet another battery in my 2017 Outback. The day my car was towed, I received a call from the dealership to tell me the car would not be ready and required more testing—this was at 5:45pm—but was offered a loaner and would be ready anytime before closing at 7pm. I managed to find a ride to the dealership and arrived at 6:50pm to be told there was no car for me, no one had passed along any record of my reservation, and to come back in the morning. I pleaded, having to work the next day and get my children to school. I told the associate that Stephen promised me a car would be waiting for me. The associate responded, “Well, I guess that’s Stephen’s problem.” After arguing with this man, he miraculously found me a car. Next day, I am called to be told my car is done, but was recommended a new air filter and wipers. I declined, having already been frustrated with having to purchase ANOTHER battery. When I picked up my car, the air filter was sitting on my passenger’s side, not having been put back. My 16 year old son replaced it for me, although the part that holds the filter in place was nowhere to be found. Eventually, we found it in the passenger side door. To say I’m dissatisfied is an understatement. Today, I would not recommend Subaru of Scottsdale to friends or family. I won’t be returning again should I ever require assistance. More
Go see TJ. He does not push, he does not poke and prod to oversell anything. He will answer any question you have quickly, and legitimately wants to help you bu He does not push, he does not poke and prod to oversell anything. He will answer any question you have quickly, and legitimately wants to help you buy a car not to MAKE you buy a car. A major pain point in this market is dealers selling well above MSRP, AUTONATION SUBARU SCOTTSDALE DOES NOT DO THAT! They sell all their vehicles at MSRP. Working with him has been the easiest car buying process ever. I would buy here again. More
Great customer service. Surprised to say it was a fantastic experience at a car dealer! They get it right. Honest, fair, friendly and pretty efficient. I'd recommend this de Surprised to say it was a fantastic experience at a car dealer! They get it right. Honest, fair, friendly and pretty efficient. I'd recommend this dealer to everyone. More
took my car in for a recall fix. initial inspection was quick but had to go back for the actual part/fix. luckily they had the part so dropped it next morning before leaving town, wa initial inspection was quick but had to go back for the actual part/fix. luckily they had the part so dropped it next morning before leaving town, was done same day before i got back. More
Had my window tinted and and the service was completed less time than quoted which was much appreciated. The service waiting area had Wi Fi which allowed me to work away from my office. The restrooms wer less time than quoted which was much appreciated. The service waiting area had Wi Fi which allowed me to work away from my office. The restrooms were clean and unlimited coffee to keep me going. More
My car buying experience with TJ Throne and Scottsdale Subaru was an enjoyable experience. From the time I stepped on the lot to driving away with my new car. I went into the dealership with expectation o Subaru was an enjoyable experience. From the time I stepped on the lot to driving away with my new car. I went into the dealership with expectation of having to put a down payment on a car that would arrive in middle of Oct or buy a more expensive car. Upon driving the higher priced fully loaded car I fell in love, but I was still hesitate due to expectations vs necessity. I could afford the the car with all the bells and whistle but did I really need it. TJ was was very patient and answered all my questions and went over all features that were available in both cars. He explained the @ payments for both cars and took the time to ask me what I really wanted and needed in a car. While I was still making my decision he told me that they just had a car in the back that was ordered by another customer and was not picked up. It was exactly the car I wanted and would I be interested. Without hesitation I said and yes and I did the paperwork and I drove off the lot with the exact car that I wanted at the price I wanted. Thank you TJ and Scottsdale of Subaru for making my car shopping experience a smooth transaction and a very happy customer. Now if only your dealership was closer for future car service I would be ecstatic. Who knows I just might have to take that extra time to drive to get the car service I know I will get from your service department. More