AutoNation Subaru Scottsdale

I would strongly caution against buying a car from this dealership, particularly if you are a female buyer. My experience with them last year, as well as during a recent visit, left me feeling dismissed an dealership, particularly if you are a female buyer. My experience with them last year, as well as during a recent visit, left me feeling dismissed and disrespected. I had hoped to be a repeat customer, but the treatment I received made it clear they do not value my business. Last week, I visited the dealership to test drive a couple of cars, as we were pre-qualified for financing. I took one car to be inspected at AAA, only to find it made loud noises and wasn’t worth even completing the inspection. The second car, a Subaru Forester recommended by Bret, had 189,000 miles on it and needed $5,000 worth of repairs, including a differential replacement. It was shocking that Bret thought this was an acceptable car to recommend. Previously, I had spoken with Ward, the manager, who sold me his personal car last year and assured me he would help find a dependable used car. However, he was unavailable and referred me to Bret, promising to have cars ready for me to look at. When I approached Bret, he had no idea who I was or why I was there. I reminded him Ward had directed me to him, and his response was dismissive: “Great, we have over 281 cars on the lot.” Clearly, no preparations had been made despite Ward’s assurances. After informing Sarah, the general manager, about my situation, she was attentive and professional. However, when I let Bret know that the car he recommended required $5,000 worth of repairs, his response was flippant, saying, “I better let Ward take care of you.” When I mentioned I might not return, he simply smiled and said, “OK.” What happened next was humiliating. As I was leaving, Bret began yelling my name across the showroom, demanding the keys to the car. He followed me, even sending another staff member after me to the service desk, where my car was being serviced. My daughter had the car at the time since she was planning to purchase it, and the entire interaction felt accusatory and demeaning, as though I was being treated like a thief. This experience was appalling. Not only was I treated with disrespect, but I was also shown cars in poor condition that needed costly repairs. I came expecting good service and reliable recommendations, especially as a returning customer looking for a dependable car for my daughter. Unfortunately, this dealership failed to deliver on all counts. Based on my experience, I cannot recommend buying a car from this dealership. If you do choose to visit, I strongly advise requesting assistance from someone older or more experienced, as my dealings with Bret and David were highly unprofessional and unpleasant. More

The most amazing service! Everyone was so friendly & helpful! My service on my car was perfect & it was so convenient that you have rental cars to use! Everyone was so friendly & helpful! My service on my car was perfect & it was so convenient that you have rental cars to use! More

Maria and Stuart in service took such good care of me. A bad aftermarket hitch install caused significant damage to my electrical (sensor) system and the service team worked diligently to resolve the issu A bad aftermarket hitch install caused significant damage to my electrical (sensor) system and the service team worked diligently to resolve the issues. Even when it was thought repaired and I had additional issues, Maria and Stuart never missed a beat, taking the Outback in without hesitation and fixed it up great! More

Stuart in Service was super friendly and took time to ensure that we were in the loop on what was happening and being mindful of our situation. Appreciate his mindfulness. ensure that we were in the loop on what was happening and being mindful of our situation. Appreciate his mindfulness. More

On January 27, 2024 I had an appoinment with the Service Department at AutoNation Subaru in Scottsdale for a wheel alignment. When I dropped off the car to my Service Representative I asked "How long do you Department at AutoNation Subaru in Scottsdale for a wheel alignment. When I dropped off the car to my Service Representative I asked "How long do you estimate this will take?" The representative said about one hour. I then replied, "The reason I ask is that if it is to take longer I would leave the car and pick it up later." I then took a seat and waited in the waiting room for 10 minutes short of 3 hours before I got up and asked the representative, "How is that alignment coming?" To which he replied it was ready and as I looked outside I saw that it was in fact ready. As I stood there with my credit card in hand, I waited another approximately 10-15 minutes while the representative talked on the phone. After I finally paid, I asked, "How much did it come to?" It was then and only then that he shared the receipt with me and I saw the agreed upon price. I then stated, "You estimated the service would take 1 hour it is now more than 3 hours." He replied simply, "I'm sorry it took so long." without any further explanation. I again stated, "You know, 3 hours is a lot longer than 1 hour. Had I known it would take this long I would have left it." Again he responded, "I apologize for the delay." Nothing more, Now, just to be clear, I completely understand how a customer should be flexible regarding estimated time of service. I understand things happen. For example, a mechanic may have called in sick and that set the appointments behind. Or, a representative may have called in sick, or the dealership has not hired the correct number of employees to do their job effectively. Some, or all of these reasons might have been the case on this date of service for my appointment. The primary reason for my lack of patience in this particular matter was that no reason for the delay was given to me by my representative on that day. What I would expect from a professional representative at a reputable dealership is that the representative would have sought out the customer who has been patiently sitting for 1.5 hours waiting for service to be completed after being given an estimated service time of only one hour. On this occasion no contact was made with this customer sitting in the waiting room to explain the reasons for the delay. Finally, after more than 3 hours from the time I arrived to the time I walked out with a receipt for service no explanation was given to this customer...only an apology. I have already looked for locations for other Subaru dealers in my vicinity and may visit them for future service. I must say in closing, to be fair, I have waited in the waiting area on several past occasions.This was the only occasion at this dealership that I found the length of service time performed, or the communication from the representative was inferior.. More

Ken is a very knowledgeable ‘car person’. It’s not just a job to him. He knows his product and takes time to explain it. Sarah has a great personality and was very helpful. Colton does an It’s not just a job to him. He knows his product and takes time to explain it. Sarah has a great personality and was very helpful. Colton does an excellent job once you get to the closing of the deal. Ken met us at the door with a smile. And we left with an even bigger smile. Thanks to all! More

Just purchased a 2024 Subaru Forester Wilderness Edition from Subaru of Scottsdale. My wife and I couldn’t be happier with the vehicle and the sales process. Our sales person Alex was very knowledgeable and from Subaru of Scottsdale. My wife and I couldn’t be happier with the vehicle and the sales process. Our sales person Alex was very knowledgeable and great to work with. We appreciated the no haggle pricing, and great interest rates. Chris in the finance department was also great and the paperwork was a breeze. We were in and out of the dealership within a couple of hours. Definitely the best car buying experience we’ve ever had. Highly recommend to everyone, especially friends and family. Thank you Subaru of Scottsdale, AutoNation… More

I am an out of state buyer who was in the market to buy a new Crosstrek over the holidays. I decided to come to AutoNation Scottsdale since I was in town anyways. I did one test drive with Andy and another w new Crosstrek over the holidays. I decided to come to AutoNation Scottsdale since I was in town anyways. I did one test drive with Andy and another with Justin. After I found my car, Justin was able to help me get deals I was happy with for both the car and my trade in. Jake from finance was also super easy to work with, he helped me get all the correct paperwork to register the car out of state. Thank you all! Definitely glad I came to this dealership for my purchase! More

Easy process with great people to work with! I was hesitant that we would be able to get a deal done but, the team at AutoNation Subaru went the extra mile and then some! I was hesitant that we would be able to get a deal done but, the team at AutoNation Subaru went the extra mile and then some! More

Great experience with selecting and purchasing a car! Every staff member we encountered was wonderful from the sales, financing and service departments through the car orientation training process to han Every staff member we encountered was wonderful from the sales, financing and service departments through the car orientation training process to handle my new Ascent with ease on the road. And, the best part - the car and its features are just amazing. Very happy customer! More