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AutoNation Nissan Pembroke Pines
Pembroke Pines, FL
850 Reviews
AutoNation Nissan Pembroke Pines is your go-to destination for all things Nissan in the Broward County area, and is one of the largest Nissan dealerships in Southern Florida. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Nissan vehicles for sale, to our extensive used inventory, AutoNation Nissan Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 850 reviews
January 28, 2022
First I would like to say thanks to Antonio and Bob, if it was not them I never had my car fixed. The customer service now is horrible. No one answer the phone. When the answer and transfer the call no one it was not them I never had my car fixed. The customer service now is horrible. No one answer the phone. When the answer and transfer the call no one answer or give a feedback. Before I gave 5 stars for the customer service. My car continue the same noise. No one could find the issue. The 3 stars was for Antonio, Bob and the cashier. More
by Homelana
Employees Worked With
Antonio, Bob and cashier
January 28, 2022
I have been coming to this dealership to service my vehicle since I purchased it. The service was great this visit just like every other time. Thank you! vehicle since I purchased it. The service was great this visit just like every other time. Thank you! More
by Customer
Employees Worked With
Alliyah Taylor
January 27, 2022
Professionalism, courtesy, and great customer care impacted me at the dealership. When I go there for service of my rogue car that is what I receive, impacted me at the dealership. When I go there for service of my rogue car that is what I receive, More
by alvalezd
Employees Worked With
Guillermo Vasquez
January 25, 2022
I became concerned about the quality of service when the service dept. representative told me that the oil change would be $79. Apparently he had no clue that my car was an EV, a Nissan Leaf, which has no o service dept. representative told me that the oil change would be $79. Apparently he had no clue that my car was an EV, a Nissan Leaf, which has no oil and does not need oil changes. I asked if he knew what kind of car I had, no real answer. He asked me why I was there, I told him when I bought the car they set up this appt. to check the battery capacity. He asked me for an email stating that. I don't have such an email, they told me that when they made the appt. He asked to see all my emails for the appt., which I pulled up on my phone. I felt this was unnecessary and had a bad feeling that they had no idea how to service an EV. He left for quite some time and came back and said they would check the battery. I ultimately was there for around 2 hours and they gave me a sheet of paper claiming it was a battery test. I have no idea if anything was done, and I don't feel confident taking my EV back for future maintenance. More
by fjn
Employees Worked With
Guillermo Vasquez
January 21, 2022
Disgusted is all I can truly come up with to describe the interaction I just had here. I just came back from visiting this dealership (to potentially buy a car) and I have never seen such a nasty display of interaction I just had here. I just came back from visiting this dealership (to potentially buy a car) and I have never seen such a nasty display of customer service from an upper management individual. Mark Gonzalez, who I believe is the General Manager of this location is the most disrespectful person I have come across in a very long time. I was waiting outside with my family for a Lyft (we got picked up) and as the Lyft driver was trying to get out, the gate was closed. They close at 9:00pm but the gate was already closed by 7:30pm. The Lyft driver had no way of getting out and it was raining. We pulled up to 3 men that were standing outside discussing and my dad asked one of them if he could help. This person we now know was Mark Gonzalez. We asked him how we could get out of here and he said "I don't know how you got in here in the first place" in a sarcastic, disrespectful way as if we weren't supposed to be there. I told him we just came out from trying to see some cars and would like to go home. Then he said you need a code. We asked him how do you get the code and he says you can't be given the code I have to type it in myself (fine, security reasons of course, I'm not gonna argue with that). Then he says we have to wait until the rain stops (he didn't want to get wet I presume) (The rain just stopped at 8:00pm btw). So my dad got out of the car and asked the person we spoke to about cars (the ONLY saving grace in this story) that we were shopping for to please type the code into the gate so we can leave. Mind you, this Lyft driver has now been on the property WAY longer than need be. I was embarrassed that someone was so inconsiderate of someone else's time as it delayed him from being able to drop us off in the timeframe given and get to his next potential ride. Time IS money for them. The car rep grabbed his umbrella and went out in the rain and punched in the code to let us out. Now I know this may seem like a very small issue to not be complaining about but his character spoke so much volume tonight. His demeaning, disrespectful, snarky tone and unwillingness to even move to help is not something that should be seen from ANY upper management worker. I know this for a fact because just like him, I got my degree (the very same degree he has btw) at Miami Dade College and I for one know they taught us better than to treat people with such disrespect. So shame on you for representing Miami Dade and yourself like that. He took one look at us (IYKYK) and decided we weren't worth the time or effort. I know that this review will probably fall on deaf ears and he probably won't even be getting a slap on the wrist for this kind of behavior but I just want you all to know that you are worthy of respect no matter what you look like or what you think the person has (in their bank account). Mr. Mark Gonzalez, I know you think you did nothing wrong but I am going to pray that you become a better person than you were today and that God have mercy on your soul for being so disgustingly disrespectful to a potential customer. I will gladly take my business somewhere else. I refuse to do business with a company that allows this man to represent it. *thumbs down* More
by Esther
Employees Worked With
Mark Gonzalez
