AutoNation Honda Columbus

recent experience MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BO MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BOOK!!!! More

excellent customer service Jeff Garcia the sales manager and Alex Thompson were a pleasure to deal with. Very efficient and fair in their pricing. My salesman RG2 did an excell Jeff Garcia the sales manager and Alex Thompson were a pleasure to deal with. Very efficient and fair in their pricing. My salesman RG2 did an excellent job of going over all the car details. I would highly recommend this dealership. More

Great Experience We recently purchased a new Honda Odyssey. Our experience during this transaction was very pleasant. Our sales person (Mike Chittum) was wonderful to We recently purchased a new Honda Odyssey. Our experience during this transaction was very pleasant. Our sales person (Mike Chittum) was wonderful to work with. Mike was very professional and knowledgeable. The store manager (Jeffrey Mitchell) was also kind and friendly. The finance processor (Wayne Pope) was also kind, friendly and very knowledgeable. Thanks to all of you for making our auto purchase an exceptional experience. David and Martha Pate More

Buying a new CR-V Touring Got a price online was the best i could find any where near my area thanks shannon the deal was very easy no haggling how ever it does take some time Got a price online was the best i could find any where near my area thanks shannon the deal was very easy no haggling how ever it does take some time to do the paper work and to go over the cars features and there is alot have not bought a new car in a long time because i can't deal with dealers but this was a nice experience great job Mike and thanks again for the cap More

WORST EXPERIENCE EVER! GO TO A DIFFERENT HONDA!! Carl Gregory Honda in Culumbus, GA-They took all my money and were more than happy to do that, but when it comes to customer service AFTER the purchas Carl Gregory Honda in Culumbus, GA-They took all my money and were more than happy to do that, but when it comes to customer service AFTER the purchase, don't count on it. Salesman was Trey and manager of the dealership is Chase. Trey never called me with updates on my car they sent to the factory to add leather I paid an extra $1300.00 for. I had to call about 7x to find out when I would receive my brand new car since nobody would tell me what was going on. Trey left me on hold one time for 20 minutes where I can hear everyone in the background, but actually LEFT WORK and left me on the line until I hung up to speak with a manager which was Chase. Chase was awful as well. Never followed through with what he said he would. They DROVE my car around and put 466 miles on it when it only had 11 at the time of purchase and did not tell me they would be using my miles.. Then never got my car to me after 4 promised times and did not even clean it up for me, so it looked like crap with dirt all over it. Finally got my car after missing my MRI I told them I had to have it for, which they didn't care, and I wanted my wash, wax and detail in writing from them. They promised me they would at least give me a full tank of gas after driving my car. Finally delivered my car at 7:45pm with an empty tank of gas and no voucher for the detailing. Called them again after being so patient and nice about everything and got Chase on the phone and told him what happened. He said I am "so sorry" and he will mail me out a $75 gas card and the voucher for the detailing and I would have it by that weekend. the wknd went by, I had nothing. Called them the next week to follow up. Spoke with Chase and he said "Sorry I am busy, so I forgot, but I will do it today". Unacceptabe. I gave him another chance, the next two days still didn't have it. Called again and I was given the same excuse. I said he has to get it to me no later than Friday of this week, Chase said not a problem. I didn't get it.. I called Chase again to find out WHAT IS GOING ON. He told me, I am just very busy, so let me get your address (for the 3rd time) and I will get it out if it has not gone. He is the mngr so he should be on top of this porivding customer service, after bribing me with an extra $25 in gas for a 10/10 review.. Funny. He told me he couldn't see if the card and voucher went out because then he would have to trouble himself and go through all the mail. At this point I had it. I told him that he better look through all the mail while I was waiting on the phone because it has been 3wks and I still have nothing they promised me, just 25k taken out of my wallet. Chase then had the nerve to tell me he wasn't doing that and hung up on me. I then had to call the corporate office and tell them my god awful expereince and it was taken care of within 5 minutes and overnighted to me. I hope that Chase and Trey are reprimanded for their awful service and I will never be using that Honda dealership again. I really wish I could write about my whole experience, but there isn't enough characters to do so! They're lucky. More

Lifesavers Can even begin to tell you how amazing the guys at Carl Gregory are! After the typical terrible customer service we received for two days while car sh Can even begin to tell you how amazing the guys at Carl Gregory are! After the typical terrible customer service we received for two days while car shopping in Columbus it was beyond a relief to walk into Carl Gregory and meet George "G2" our salesman! Absolute best experience in purchasing a vehicle. G2 made the process quick and easy and got me in the exact vehicle I wanted! Also have to give a huge shoutout to Mr Pope in finance for working his magic for us and getting us the payment we wanted! Absolutely in love with my 2014 Honda Civic!!! More

Greg Johnson proved an excellent salesman. Courteous, competent, and very definitely not a high pressure stereotypical salesmen. I arrived on a Sunday to test d proved an excellent salesman. Courteous, competent, and very definitely not a high pressure stereotypical salesmen. I arrived on a Sunday to test drive a car that appeared on their website. When I arrived, Greg met me. His first words had nothing to do with how much money I was prepared to spend or what kind of payments I could make. After the test drive, we discussed different options, which were presented as options--not things I had to have. As we talked about the car and the dealership, I had the distinct impression that I could leave at any time with no problem. I wanted a salesman to showcase the car and explain its features without pushing me into a sale--and that's what I got. In fact, the relaxed atmosphere his demeanor created made it easy to forget I was in a dealership. We had a friendly chat but at no time did I feel I had to do anything. We finally discussed the price of the vehicle. Although I had not planned on buying a car, the combination of a good car, great salesman, and reasonable starting price led to make an offer--which was accepted. Indeed, the negotiation was smooth, free of tension and gimmicks, and all together easy. Even though I did not have access to my bank on Sunday, I was able to take the car home. The trade-in of my old car was just as easy and I had no issue getting the price I wanted for it. Greg has a winning style of dealing with people that works, and his responsiveness to the customer does not end with the sale. Robert Cameron More

Best Day Ever! I was amazed how easy the buying process was! Everything went so smoothly! It was a wonderful experience! This was my very first time buying a new I was amazed how easy the buying process was! Everything went so smoothly! It was a wonderful experience! This was my very first time buying a new car and George Johnson really went to bat for me. Everyone was friendly! I love my new 2014 Honda Civic and will recommend this dealership to anyone looking to buy! Thanks for ending my year on such a high note!!!! More

FABULOUS!! Chris Ballard was fabulous! We called after looking on the website. He had to car ready to go for a test drive. We loved it and waaa laaaa! It's mine! Chris Ballard was fabulous! We called after looking on the website. He had to car ready to go for a test drive. We loved it and waaa laaaa! It's mine!! and it's beautiful!!! More

Excellent Experience Chris Ballard was an excellent salesman. He was very courteous and professional. He demonstrated the vehicle in easy to understand style. I would r Chris Ballard was an excellent salesman. He was very courteous and professional. He demonstrated the vehicle in easy to understand style. I would recommend Christ to other friends. More