AutoNation Honda Columbus

Pleasant and eager sales staff. I did not feel any pressure to purchase, but rather interest in what I wanted. Financing was done efficiently and professionally. Clearly explained. I did not feel any pressure to purchase, but rather interest in what I wanted. Financing was done efficiently and professionally. Clearly explained. Some concerns, however: leaving customers sitting for hours on end without letting us know exactly what they were doing until they had completed the task. Telling the customer that the wait time will only be 15 minutes, and 1.5 hours later assuring that it will only be 20 minutes more. Sales staff did not know the car…some information given was incorrect, and we were able to pull the car stats up online to check. Also had some concern that sales person was not familiar with financing offer on their own website until we pulled it up. When we showed that $500 off of a car purchase and not just on a lease, the online offer was honored, but we were asked to send sales a screenshot of their own website. The car was not thoroughly prepared…we spent hours trying to program one of the key fobs, only to find after bringing it back that it had not been programmed to the car to begin with. Lastly, there was great pressure to only give top evaluations on the survey. Surveys are to be used for learning what is working and what isn’t from the customer perspective, which will only improve business. This is the second car we have purchased here, and we really like Auto Nation…we would purchase here again, and will recommend it to friends, but these issues need to be addressed. The sales team needs to become familiar with the Honda website and the specific specifications offered on the vehicle provided as compared to other models. Why should the customer be better informed than the salesman? This lack of knowledge is both unprofessional and inexcusable. More

Auto Nation Honda customer service is always great and they have a friendly staff every time I come in. they have a friendly staff every time I come in. More

Woo had a great customer service skills. Chase the manager is making promises that he can not keep! I want my car fix, like now Chase! Chase the manager is making promises that he can not keep! I want my car fix, like now Chase! More

I had a recall on my min8van and they were efficient with getting it fixed as well as addressing another issue I'd been having. My service rep Woo Lee did an excellent job taking car of my car! getting it fixed as well as addressing another issue I'd been having. My service rep Woo Lee did an excellent job taking car of my car! More

They always make sure that your car is ready and schedule for maintenance especially TREVoR the front desk person on service is Amazing for maintenance especially TREVoR the front desk person on service is Amazing More

Reggie and Chase did an excellent job finding my dream car at an affordable price! car at an affordable price! More

Nice clean facility good service department been there many times before this is my second car from this dealership many times before this is my second car from this dealership More

I was looking for a specific model and color. Mr. Burns took our number and told us he will call. And that is what he did. Thank you for keeping your word. Mr. Burns took our number and told us he will call. And that is what he did. Thank you for keeping your word. More

This was my first time doing business with the good sales people at Autonation of Columbus Georgia…GREAT FRIENDLY SERVICE WITH SMILES people at Autonation of Columbus Georgia…GREAT FRIENDLY SERVICE WITH SMILES More

great dealership to deal with. I enjoyed my experience there. I will tell my family and friends. I enjoyed my experience there. I will tell my family and friends. More