AutoNation Honda Columbus

Getting screwed Honda is a very good automobile, but if you want a good deal then buy your Honda anywhere outside of AutoNation. Since AutoNation took over your trad Honda is a very good automobile, but if you want a good deal then buy your Honda anywhere outside of AutoNation. Since AutoNation took over your trade value has dropped a lot. The finance people do not care about giving you any kind of deal, they sell a lot to the military. Example, I had a 2016 new auto, no scratches nothing. low mileage. The trade in value they wanted to give me was 50 % less than what it cost a few months ago. I went to Atlanta, got a great deal. Go to another dealership you will save a lot of money. More

Great service! I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that w I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that were noted during the sale. Nakia in the service department assisted me and she was great! She made certain that all my questions were answered and no matter how small the request was, she took care of it. When I pay that much for a vehicle, I expect it to be made right. Nakia also brought the paperwork and my key fob to me where I was sitting. It wasn't like other service departments that call you up to the desk when your vehicle is ready. But then I was getting warranty work done and only had to sign. And then my truck was sitting right out the front door of the dealership, ready for me to head home. A very pleasant visit! Thank you, Nakia! (I have to return for parts to be installed so I can't rate the quality of work yet or price since it's warranty) More

INCOMPETENT - Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal poss Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal possibly corroded . Upon inspecting and pouring baking soda water over to dissolve noticed the terminal connection had completely eroded away. Never in all my years had seen such. Thinking possibly easy fix, went by Honda parts department only to wait 15 minutes while clerk on phone attended to another customer. Unfortunately not an easy fix as I had hoped. Entire battery harness positive side would have to be replaced- cost $160 . Car is only three years old still with original battery - shouldn't happen, but admit battery most likely due to expire at anytime. Car was in home garage , returned home 10 am to have towed to dealership $125. Received no call from service tech.Thusday and most of Friday. . After three attempts to call tech assigned for status late Friday , he quoted part at $100, labor at $350.. He replied part would have to be ordered and should have ready by Monday- Monday afternoon again no follow up call received from tech so I called - car promised by 6 pm . Dropped wife off for pickup and service Tech that checked her out (Brett) casually mentions Oh, you the one with the rodent issue chewing through wiring harness. Confused , Wife asked if it wasn't corrosion and he replied no it was due to a rodent chewing through harness. I went back following day spoke with Ken, service mgr and questioned the rodent comment noted on receipt since the car is in our home garage with door shut or work garage 99.9% of time. He shrugs shoulders and replies I guess that's what they found....I reply that's absolute BS and proceed to show a picture taken of the correded battery terminal connection that had dissolved half into. He non chalantly shrugs shoulders again and said well I didn't see it but I did see the corrosion ...Advised service mgr I wasn't blaming him for Honda making a less than quality battery harness but he certainly needed to be aware of bs his techs are putting out. I will never ever buy another Honda product since using less that quality components for a new vehicle and certainly never recommend or use this dealership or service dept. RIdiculous in every way. More

Maliciously Incompetent or actually Criminal This dealership is either the most incompetent dealership in the country or is actively criminal in its dealings. We have leased twice from this deale This dealership is either the most incompetent dealership in the country or is actively criminal in its dealings. We have leased twice from this dealership. We should have known better the second time, despite their name change from Carl Gregory Honda. EVERYTHING about any deal you make will go badly. Paperwork will have to be re-done, including the changing of the terms of contracts that have been signed by all parties. They will fail to file paperwork with the state and with Honda Financial. This will leave you having your credit score damaged, having the state thinking you are still owning the old vehicle, being sent bills for your old (traded in) car as well as your new one etc. These aren't minor misunderstandings or aggravations. They have a consistent pattern of extreme negligence or are actively putting off legally required responsibilities on their part as a corrupt business practice. Do NOT buy a car from these people. Drive to ANY of the better dealerships in the state. The review system will not let me give zero stars. Consumer protection agencies or even the Columbus D.A. should be investigating these people. More

They found the vehicle I wanted George Scholtz is great with customer service. He and the manager Jeff found the color of Pilot Touring model I wanted. They drove to Atlanta the same George Scholtz is great with customer service. He and the manager Jeff found the color of Pilot Touring model I wanted. They drove to Atlanta the same day and had the car for me that evening. More

Superb customer service! On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explaine On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explained that my mom’s vehicle had not been working for at least 3 weeks. A few people tried to help, but there was no solution. I mentioned that I would be coming in to town on Monday (from Texas) and if I had to wait until then to get the car towed over for service, I would do that. Jeff immediately said, and it brings tears to my eyes writing this: Oh no. We can do that today. If your mom hasn’t had her car we’ll get it over here. She should not be without her car. He assured me that someone could be at her house, within the hour, to tow the vehicle. At 10 a.m., my mom informed me that the towers (from Wimmers Towing Company) just left her house. Jeff called me at 1:15 p.m. and informed me about the initial status of the vehicle and the kind of work that was expected to be done. He was very kind in explaining to me, in layman’s terms, what was going on and the decisions I might have to make. Jeff and I were in communication about the status of the vehicle on Monday and Tuesday. He thought the car would be ready on Tuesday, which would have been great for me since I would have still been in town, but that wasn’t the case; the car would be ready on Wednesday. I asked if we could get the car towed to my mom’s house and he said, “I will get it over there if I have to bring it over there myself.” (Again, tears are forming!) I talked with Jeff on Wednesday to settle the bill and thank him again for all he had done for us. At that time he informed me that it was pouring down rain and he would have to coordinate the tow service. I really believe, if it weren’t for that downpour, Jeff would have delivered the car himself! That he even offered put him on a high pedestal. I am so grateful for Jeff and the service department for making my family’s needs a priority; that they would go the extra mile is heart-warming. I sure hope this review grants them proper recognition for their outstanding service and dedication. With Endless Thank Yous, More

Exceptional service I recently purchased a new car from Autonation Honda in Columbus Ga. My sales person Dennis Jackson was wonderful and very helpful and provided excell I recently purchased a new car from Autonation Honda in Columbus Ga. My sales person Dennis Jackson was wonderful and very helpful and provided excellent customer service. He was friendly, courteous and made purchasing my car a pleasant event. I was already a Honda girl but I am definitely a Honda girl for life after this purchase! More

Great department Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of the cost beforehand. A very pleasant experience. More

Sonic the Civic Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson More

Timely friendly service From the moment I walked into Carl Gregory Honda and shook hands with my sells person, Treiwan Williams I knew he was looking out for me. This was so From the moment I walked into Carl Gregory Honda and shook hands with my sells person, Treiwan Williams I knew he was looking out for me. This was so important as I am recently widowed and someone could take advantage of me. Treiwan sensed my concerns and kept reassuring me he would look after my best interest. He got the color make and model I wanted at a fair price and I plan on recommending him to my church members as well as my DAR and military wives I know thought the Spouses club. More