AutoNation Honda Columbus

A very bad experience Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worke Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worked with Megan T to get the process started. This is where the problems started. I told her I had an appointment and was early and was told me that it would be an hour before they could get to my car. After I waited an hour and 15 min with out any contact I went and asked her if there was a problem. She said she would need to go find out. 15 more minutes and she said they were waiting for a specific lift because I have an S2000. I then waited for them to get to my car. There was at no time that I was informed about the progress without initiating the question. When the service was complete megan had gone to lunch without giving me an update so Tyler came and got me. When he pulled up the invoice it was for $20 more than I had been quoted when I made the appointment . Another service advisor came and helped get the invoice correct. The finalthing is the tech had left his mess in my car. The entire visit took 2-1/2 hours for a 15 minute job. What part of service and advisor did your team carry out? I must say Tyler was the exception. More

Poorest Customer Service Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to LaGrange to receive any kind of service on my car. I went in a month ago because there was a recall on my Accord. They said there were 2 recalls and they would run tests on my car. Left my car for the day. Came back they said 1 of the recalls was needed on my car (gear box) and the other was fine. They said they did a “quick fix” on the gear box until the new part came in which would be 5 months. Yesterday I went to start my car and it wouldn’t start. First thing I did was call AutoNation Honda, asked them about my options, extended warranty, explained what was happening, etc. The only response I got was, “You’ve got to get your car towed, hope it’s covered under insurance.” The service advisor didn’t ask my name, model of my car, VIN number, anything. He didn’t pull up my account or review my warranty. Well, that wasn’t good enough for me. I took my car to AutoZone because I didn’t feel like dealing with Honda and their unhelpful staff. AutoZone ran a system check on my car for free. They determined it was the battery and could possibly be the alternator or the wiring from the battery to the alternator. I paid for a new battery and decided to drive to AutoNation Honda. I went in to talk to a service advisor (none of which acknowledged me at first) and when I was finally able to speak to someone, he wouldn’t make eye contact, didn’t ask my name, couldn’t tell me what my warranty covered, didn’t stand up to even look at my car, nothing. He basically said there was NO WAY it could be anything resulting from the recall and pointed to a piece of paper with chicken scratch on it to “prove it.” I have an extended warranty on my car, and he said that for them to determine what was wrong with my car they would have to run diagnostics on my car which would cost me $130. They couldn’t tell me what my extended warranty covers until the diagnostic test was run on my car and if it was covered I wouldn’t have to pay the $130, but if it wasn’t covered, I would responsible for the $130 plus any charges and fees to correct the issue. (Sounds like a scam to me since they couldn’t even tell me if the alternator or wiring were covered in the warranty,) I then went outside to weigh my options (which there were none at this point) and looked in to see the service advisor laughing with other service advisors and looking at me. I called my dad and he came up there. I will admit that he was heated when we got there, but he first went in and spoke with the original service advisor I had spoken to. He asked to speak to the service manager, when the original service advisor quickly responded with “he’s at lunch.” (It was 10:45AM, but ok). My dad proceeded to explain the warranty and the recall and another service advisor stepped in to help at the sight of extreme frustration from my dad and I. He proceeded to come outside and look at the car (the most anyone there had done all day) and explained again that there was NO WAY it could be the black box on the battery and there was NO WAY it was involved with the recall. I continued to express my frustration and just began crying because I was exhausted of explaining myself. He requested someone run a test for the alternator. After about 20 minutes he came back and said that it was the black box on the battery and it was the battery sensor that was INVOLVED WITH THE RECALL (aka everyone was wrong). He said he would put in a rush order for the part, but we were “at the mercy of Honda on when they would receive the part.” I left. About an hour later I received a call from the service manager. We spoke for about 15 minutes. At first he was rational, but the conversation ended in him telling me that I handled it the wrong way. He said I never should have taken my car to AutoZone for a new battery and he said I should have called him first. Well, I explained that they were the first people I called, but I was unhappy with the cusomter service and I went somewhere else. He said that I should have asked for the service manager. I said “I did, on 2 separate occasions. Both times I was told you were busy and that was the end of the conversation.” He said “well all of my service advisors have my cell phone number and it’s on my business card.” I said “well none of them were willing to give me your cell phone number and I don’t have your business card” (he still hadnt even given me his name at this point). I just said I was disappointed with the customer service and how the entire thing was handled. He proceeded to raise his voice at me and said, “if you ever come in here pointing your finger at any of my service advisors again just know I will ALWAYS win.” And he hung up on me. Let me just say I NEVER pointed a finger at any of the service providers and I NEVER saw the service manager. He was going solely off of what the lousy service advisor had described to him and did not even care to bear about my experience. He never once admitted they were wrong in how they handled the situation. I will NEVER step foot on an AutoNation premises again. More

Go somewhere else Went to look at a Honda Civic. The car was nice enough and started talking to a sales rep. I had a trade in and was offered the minimum value for it Went to look at a Honda Civic. The car was nice enough and started talking to a sales rep. I had a trade in and was offered the minimum value for it. Told him that wouldn't work for me as another dealership offered $3k more. Eventually he offered me the same amount, but he had to raise the price of the car.. I told him that wouldn't work for me and asked for my keys back. He went back and forth getting new deals until he finally came back with my keys and I left. The next day a different rep called me and asked what it would take to make a deal. I told him the amount it would take and he asked me if he could get it that it would be a deal. After about twenty minutes he called me and said they can make it work. I went to the dealership and they started some paperwork. After about half an hour they said they wouldn't be able to do it and asked to see the offer I got from the other dealership. After showing it to them they said it wouldn't work due to my credit score, but they could give me a better deal than the other dealership by about $300. All of a sudden it became competing with the other dealership.... The rep asked what it would take to make a deal yet again. After telling him the GM came out and said it wouldn't be possible. Don't waste your time at this dealership. I regret wasting mine. More

Great customer experience!!! I was just going to look at the Honda crv's, Because of Mike Chittum my salesman , I decided to buy .Mike showed me several crossovers and explained I was just going to look at the Honda crv's, Because of Mike Chittum my salesman , I decided to buy .Mike showed me several crossovers and explained the differences After purchasing my new vehicle, Mike called to thank me for choosing AutoNation Honda. Mike also said to come in any time if I had a question about the care or any function I did not understand. Mike was knowledgeable, kind, and caring. Thank you ,Mike!!! More

Getting screwed Honda is a very good automobile, but if you want a good deal then buy your Honda anywhere outside of AutoNation. Since AutoNation took over your trad Honda is a very good automobile, but if you want a good deal then buy your Honda anywhere outside of AutoNation. Since AutoNation took over your trade value has dropped a lot. The finance people do not care about giving you any kind of deal, they sell a lot to the military. Example, I had a 2016 new auto, no scratches nothing. low mileage. The trade in value they wanted to give me was 50 % less than what it cost a few months ago. I went to Atlanta, got a great deal. Go to another dealership you will save a lot of money. More

Great service! I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that w I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that were noted during the sale. Nakia in the service department assisted me and she was great! She made certain that all my questions were answered and no matter how small the request was, she took care of it. When I pay that much for a vehicle, I expect it to be made right. Nakia also brought the paperwork and my key fob to me where I was sitting. It wasn't like other service departments that call you up to the desk when your vehicle is ready. But then I was getting warranty work done and only had to sign. And then my truck was sitting right out the front door of the dealership, ready for me to head home. A very pleasant visit! Thank you, Nakia! (I have to return for parts to be installed so I can't rate the quality of work yet or price since it's warranty) More

INCOMPETENT - Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal poss Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal possibly corroded . Upon inspecting and pouring baking soda water over to dissolve noticed the terminal connection had completely eroded away. Never in all my years had seen such. Thinking possibly easy fix, went by Honda parts department only to wait 15 minutes while clerk on phone attended to another customer. Unfortunately not an easy fix as I had hoped. Entire battery harness positive side would have to be replaced- cost $160 . Car is only three years old still with original battery - shouldn't happen, but admit battery most likely due to expire at anytime. Car was in home garage , returned home 10 am to have towed to dealership $125. Received no call from service tech.Thusday and most of Friday. . After three attempts to call tech assigned for status late Friday , he quoted part at $100, labor at $350.. He replied part would have to be ordered and should have ready by Monday- Monday afternoon again no follow up call received from tech so I called - car promised by 6 pm . Dropped wife off for pickup and service Tech that checked her out (Brett) casually mentions Oh, you the one with the rodent issue chewing through wiring harness. Confused , Wife asked if it wasn't corrosion and he replied no it was due to a rodent chewing through harness. I went back following day spoke with Ken, service mgr and questioned the rodent comment noted on receipt since the car is in our home garage with door shut or work garage 99.9% of time. He shrugs shoulders and replies I guess that's what they found....I reply that's absolute BS and proceed to show a picture taken of the correded battery terminal connection that had dissolved half into. He non chalantly shrugs shoulders again and said well I didn't see it but I did see the corrosion ...Advised service mgr I wasn't blaming him for Honda making a less than quality battery harness but he certainly needed to be aware of bs his techs are putting out. I will never ever buy another Honda product since using less that quality components for a new vehicle and certainly never recommend or use this dealership or service dept. RIdiculous in every way. More

Maliciously Incompetent or actually Criminal This dealership is either the most incompetent dealership in the country or is actively criminal in its dealings. We have leased twice from this deale This dealership is either the most incompetent dealership in the country or is actively criminal in its dealings. We have leased twice from this dealership. We should have known better the second time, despite their name change from Carl Gregory Honda. EVERYTHING about any deal you make will go badly. Paperwork will have to be re-done, including the changing of the terms of contracts that have been signed by all parties. They will fail to file paperwork with the state and with Honda Financial. This will leave you having your credit score damaged, having the state thinking you are still owning the old vehicle, being sent bills for your old (traded in) car as well as your new one etc. These aren't minor misunderstandings or aggravations. They have a consistent pattern of extreme negligence or are actively putting off legally required responsibilities on their part as a corrupt business practice. Do NOT buy a car from these people. Drive to ANY of the better dealerships in the state. The review system will not let me give zero stars. Consumer protection agencies or even the Columbus D.A. should be investigating these people. More

They found the vehicle I wanted George Scholtz is great with customer service. He and the manager Jeff found the color of Pilot Touring model I wanted. They drove to Atlanta the same George Scholtz is great with customer service. He and the manager Jeff found the color of Pilot Touring model I wanted. They drove to Atlanta the same day and had the car for me that evening. More

Superb customer service! On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explaine On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explained that my mom’s vehicle had not been working for at least 3 weeks. A few people tried to help, but there was no solution. I mentioned that I would be coming in to town on Monday (from Texas) and if I had to wait until then to get the car towed over for service, I would do that. Jeff immediately said, and it brings tears to my eyes writing this: Oh no. We can do that today. If your mom hasn’t had her car we’ll get it over here. She should not be without her car. He assured me that someone could be at her house, within the hour, to tow the vehicle. At 10 a.m., my mom informed me that the towers (from Wimmers Towing Company) just left her house. Jeff called me at 1:15 p.m. and informed me about the initial status of the vehicle and the kind of work that was expected to be done. He was very kind in explaining to me, in layman’s terms, what was going on and the decisions I might have to make. Jeff and I were in communication about the status of the vehicle on Monday and Tuesday. He thought the car would be ready on Tuesday, which would have been great for me since I would have still been in town, but that wasn’t the case; the car would be ready on Wednesday. I asked if we could get the car towed to my mom’s house and he said, “I will get it over there if I have to bring it over there myself.” (Again, tears are forming!) I talked with Jeff on Wednesday to settle the bill and thank him again for all he had done for us. At that time he informed me that it was pouring down rain and he would have to coordinate the tow service. I really believe, if it weren’t for that downpour, Jeff would have delivered the car himself! That he even offered put him on a high pedestal. I am so grateful for Jeff and the service department for making my family’s needs a priority; that they would go the extra mile is heart-warming. I sure hope this review grants them proper recognition for their outstanding service and dedication. With Endless Thank Yous, More