AutoNation Honda Columbus

Excellent customer service and communication. I was updated by Terry every step of the way and the wait was not long at all! The service did not stop after I left the dealership. They welcome any I was updated by Terry every step of the way and the wait was not long at all! The service did not stop after I left the dealership. They welcome any questions I may have about the features in my car after I have had it a few days. I don’t think this is my go to dealer for all future cars and services. More

No hassle, no stress, very great experience at this dealership. The team that handle my sales was great. Car buying usually gives me anxiety but I wasn’t stressed into buying or signing something I cou dealership. The team that handle my sales was great. Car buying usually gives me anxiety but I wasn’t stressed into buying or signing something I couldn’t afford. I always have a great experience at AutoNation dealerships. More

Before purchase of vehicle a hood fitment issue was brought up to my Salesman where I received misleading photos and he assured me that there was no visible gap or hood fitment issues. After purchase brought up to my Salesman where I received misleading photos and he assured me that there was no visible gap or hood fitment issues. After purchase of this vehicle, it was agreed that it would be delivered by an AutoNation representative driver after paying $1,111.25 for a vehicle transport fee. After several delays that were found to not be valid, the vehicle was instead set to be delivered via flatbed on a truck without my permission. After several more delays without proper communication I finally received a vehicle that was delivered on an empty tank of gas, dirty inside and out, and without any temporary dealer plates. It was also apparent I had been completely deceived regarding the hood and side fender fitment issues as the gaps are predominantly visible. The next morning after delivery I discovered a foul smell coming from the exhaust accompanied by a check engine code on the dash. After taking it in for service at a nearby Autonation location it was discovered that repair costs was estimated to be $418.65. I was informed that the warranty claim was denied and I was now held responsible for the repair bill. More

Nice experience, better deal. Craig was sales person he did outstanding job in trying to satisfy the customer. Craig was sales person he did outstanding job in trying to satisfy the customer. More

The service advisor, Trevor, was so much help in getting my vehicle in for its first servicing.He found my phone which I had left at the service desk and ensured it got into my car so it would be there when my vehicle in for its first servicing.He found my phone which I had left at the service desk and ensured it got into my car so it would be there when the servicing was finished. The car looked great and clean when I picked it up. Servicing did not take long and I had the vehicle back within the hour. Trevor was friendly, professional and a joy to work with. The type of person you want as a service advisor, someone able to answer questions when I call. More

On a road trip with Grandchildren. Cat started to run hot. Trevor, Woo and Lowe were great especially Trevor. He kept me updated on progress and had a shuttle for me to hotel. They wor Cat started to run hot. Trevor, Woo and Lowe were great especially Trevor. He kept me updated on progress and had a shuttle for me to hotel. They worked really hard to get my car fixed and on my way. They saved the day. More

Service is as absolutely amazing! !!! Tyler was attentive and responsive. Thank you Honda of Columbus. !!! Tyler was attentive and responsive. Thank you Honda of Columbus. More

Decent service. Unfortunately I am not too familiar with cars and therefore I don’t know that they did a good work. However, I brought my car in because of a tractio Unfortunately I am not too familiar with cars and therefore I don’t know that they did a good work. However, I brought my car in because of a traction control and brake light problem. They both are off now and supposedly I have a new brake master cylinder. Will be taking it to a private mechanic for further inspection. My tire pressure light was on too, but they did not put air in my tire. I did not mention it, but assumed it would be a courtesy thing. More

Overall I had a very pleasant service experience with the customer service and the wait time. customer service and the wait time. More

My Honda Ridgeline had an oil change and new oil filter was not tightened enough. Had to wait over 5 hours to get truck towed in, since oil leak was rapid. I have large oil spilled in my garage. Once truck was not tightened enough. Had to wait over 5 hours to get truck towed in, since oil leak was rapid. I have large oil spilled in my garage. Once truck was at dealership oil filter was tighten according to standards. Nothing offered for my trouble except an apology. More