AutoNation Ford Littleton

Autonation Ford in Littleton has been a very helpful resource in maintaining my f150. They are very professional and reliable. All employees have been extremely kind and helpful. resource in maintaining my f150. They are very professional and reliable. All employees have been extremely kind and helpful. More

We were at AutoNation to test drive the Explorer ST because we needed a 4WD vehicle.  The SUV is really awesome: power, handling, features.  We focused on a lease option.  After about 2 hours they pres because we needed a 4WD vehicle.  The SUV is really awesome: power, handling, features.  We focused on a lease option.  After about 2 hours they presented an offer of 2 year lease for $250 per month.  This included the trade in of my 2019 F-150 with less than 14K miles.  We had about 14 more payments of $960 (0% interest) but only a 2WD.  So, as much as I hated to lose my F-150, the chance to have the beautiful Explorer in my garage at only $250/mo pushed me to make the deal.  I had to leave for an hour and my wife stayed at the dealership.  Upon my return, the financial manager told us that they could not make the original deal...I had put down "too much equity" and the bank would not fund that deal. Now the deal was $650/mo and 3 years.  Still a great vehicle and considerably less than the F-150 payment.  At this point we had been there nearly 5 hours.  I accepted the deal, but regret that I didn't walk away and clear my head.  It still feels like a bait and switch tactic, but they blamed it on new people in the financial screening process, i.e. lack of knowledge/training. More

Thank you autonation for helping me get past a very difficult time in life. You customer service and staff are top notch! difficult time in life. You customer service and staff are top notch! More

They took my car in for what was found I be a blown transmission. I had to call to get the status after 5 days and when I picked it up, the notes said that the brakes need immediate attention. I would transmission. I had to call to get the status after 5 days and when I picked it up, the notes said that the brakes need immediate attention. I would have appreciated them letting me know that while they had my car instead of after I picked it up. More

I can’t rate the experience a 5 star overall because only a few minutes after we picked up the vehicle it broke down on the side of the road with an issue we were told was unrelated to the repairs that were a few minutes after we picked up the vehicle it broke down on the side of the road with an issue we were told was unrelated to the repairs that were done. But they were quick to get it towed back to them and fixed the issue with no additional charge. It was obviously an inconvenience but they did their best to make it right. Matt was our service advisor and he was great! Very friendly, knowledgeable and responsive. More

Everyone there was very friendly. They have a quick turnaround on the recall that I received. They have a quick turnaround on the recall that I received. More

The sales team was great. Kept me updated on estimated delivery. Guided me through Ford Pass app, the basics of the vehicle. All the items needed to get me going. Sales is a Kept me updated on estimated delivery. Guided me through Ford Pass app, the basics of the vehicle. All the items needed to get me going. Sales is a 5 star. Service work is a 4 star. Service communication/appointment process is a 0 star. More

Excellent Service, Purchase Process, Customer Satisfaction, Vehicle is Amazing and just what I ordered, Will buy more vehicles from this dealership Satisfaction, Vehicle is Amazing and just what I ordered, Will buy more vehicles from this dealership More

I usually service my truck at Ford (Quick Lane). My indicator telling me it was time to change my oil came on so I thought i'd take my chances on a walk in appointment. They took me in and told me My indicator telling me it was time to change my oil came on so I thought i'd take my chances on a walk in appointment. They took me in and told me it would be a couple hour wait. The service advisor and asked me if I wanted a tire rotation and I responded yes. My truck was finally ready and I went to pay the bill and was surprised to see the total was $176.68! Usually at Quick Lane the total is around $100+/-. I looked through the invoice and noticed that I was charged $29.95 for the tire rotation (I was never informed of the price and expected it to be a free service as it is with Quick Lane or Discount Tire)!!! I would have said NO if i knew it was a CHARGED extra... My truck was pulled around and I opened the door to fine the plastic seat cover/paper floor mat/dash tag still in the vehicle. There was no trash can near so I took it all out of my truck and placed it on the ground for them to dispose of it. Thank you for the convenience of getting me in as a walk in customer, but shame on you for OVER charging me. More

Kevin S. is a great asset to the service dept, and is outstanding and helpful at his job. is a great asset to the service dept, and is outstanding and helpful at his job. More