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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,947 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,947 reviews

June 09, 2023

The entire buying process was great. Roman and the team listened to what I was looking for and provided great customer service. More

by jtbrown2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roman
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Jun 15, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 08, 2023

Service is great got me in and out. People are very nice and they have good coffee. More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
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Jun 12, 2023 -

AutoNation Ford Katy responded

Hi Cory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 08, 2023

Great customer service, kudos to Mario for all his great service and knowledge and courtesy. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Jun 13, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Great service, used the mobile service to get a 10,000 mile check up and a recall done. Justin was on time and done in an hour, no mess or fuss, great job! More

by lostfirefly67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Black
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Jun 10, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2023

got in quickly. service write was great and made sure my concerns were addressed. I appreciate bein able to bring my car in and not worry during an upcoming trip More

by springfield38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
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Jun 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 07, 2023

I waited an hour and still didn’t get an oil change or tire rotation More

by kdwarren2964
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 11, 2023 -

AutoNation Ford Katy responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

June 07, 2023

Great and fast service. They even fixed the seal on my gate tailgate at no cost. I have purchased several vehicles from AutoNation Ford and I will continue. More

by Rudy Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
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Jun 11, 2023 -

AutoNation Ford Katy responded

Hi Rudy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Great experience purchasing a car that's new to me. Very professional and not pushy. All of my concerns were thoroughly handled through the service center and fully taken care of leaving me very confid More

by steel
Recommend Dealer
Yes
Employees Worked With
Algenis Correa
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Jun 11, 2023 -

AutoNation Ford Katy responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

Ford Dealerhship ran out of oil for my 2018 F-150 and made me wait 6.5 hours, when I finally got the truck back it was dripping oil in the service lane. I can honestly say I am very disappointed. More

by Diesel F-150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel (he was great just bad tec and management)
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Jun 09, 2023 -

AutoNation Ford Katy responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 305-8949 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis, David
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