AutoNation Ford Katy

great selection of vehicles and great pricing. Made me feel like I am getting good value for my money. Made me feel like I am getting good value for my money. More

Service was great. I made an appointment with Elena who greet me upon arrival. Elena was with another customer and ask Alicia to assist me until she was available. A I made an appointment with Elena who greet me upon arrival. Elena was with another customer and ask Alicia to assist me until she was available. Alicia listen, gave options and was very patient. I finally made a decision to purchase on a 2026 Bronco outer banks which I loved. Elena finish up the final part of the sale with making sure my Bronco was cleaned, had a full tank of gas and demonstrated features of the vehicle. Alicia and Elena were awesome! Thanks for a great experience Auto Nation of Katy! More

My review is based on my recent experience on my truck’s first maintenance at the dealership. The appointment process was great. I was contacted via text. Appointment date and time was scheduled. Upon a first maintenance at the dealership. The appointment process was great. I was contacted via text. Appointment date and time was scheduled. Upon arrival I was greeted and escorted to a Service Technician. Filipe was the gentleman who took care of me. He was positive, friendly and professional. My time at the dealership was much shorter than I expected and was grateful for the whole experience. More

Danny was great. He was helpful and I found the perfect vehicle. This location does great deals! He was helpful and I found the perfect vehicle. This location does great deals! More

Diego Sanchez was helpful, knowledgeable, patient, and made the dealership experience easy, smooth, and stress free. made the dealership experience easy, smooth, and stress free. More

Besides from the vast selection of trucks they have available, the sales team (especially Rob Gonzalez) were great to work with. Looking forward to my next purchase with them! available, the sales team (especially Rob Gonzalez) were great to work with. Looking forward to my next purchase with them! More

This is my second car purchase here. I always find what I am looking for in a no-pressure and straight forward environment. My sales rep - Christian Falquez - has always provided me with I always find what I am looking for in a no-pressure and straight forward environment. My sales rep - Christian Falquez - has always provided me with great service, reliable information so I keep coming back when I need a car. Highly recommend. More

Great truck at a great price. The salesman was super helpful. Minor service right after the sale was really quick and hassle-free - great experience. The salesman was super helpful. Minor service right after the sale was really quick and hassle-free - great experience. More

I cannot recommend AutoNation Ford Katy based on my experience. My new Bronco Raptor has had a roof leak that allows water into the cabin. The dealership kept my vehicle for approximately six weeks, re experience. My new Bronco Raptor has had a roof leak that allows water into the cabin. The dealership kept my vehicle for approximately six weeks, replaced the header seal, and returned it to me stating the repair was complete. The very first time it rained after I got it back, the roof leaked again. I want to be clear that I genuinely love my Bronco Raptor. My issue is not with the vehicle itself—it’s with the dealership’s inability to properly diagnose, communicate, and resolve the problem. Throughout this process, I experienced poor communication, a lack of urgency, and little confidence that my concerns were being taken seriously. I documented the leaks with photos and videos and repeatedly gave the dealership opportunities to resolve the issue. What concerned me even more was my communication with Ford Customer Care. The representative explained what Ford’s normal process is when a Field Service Engineer or roof specialist is needed: the dealership should document the concern, keep the vehicle on site, and coordinate the inspection. During our conversation, he told me he had relayed those expectations to the dealership, but also stated, “I don’t know why they’re doing it that way,” and later expressed that he didn’t think the dealership was going to call me with an update. Those statements, coming from Ford Customer Care after speaking directly with the dealership, significantly undermined my confidence that my case was being handled according to Ford’s normal process. Despite that conversation, the dealership continued to handle my case differently, which only delayed getting the issue properly addressed and further eroded my confidence in the service department. I sincerely hope Ford ultimately resolves this issue, but after everything I’ve experienced, I no longer have confidence in AutoNation Ford Katy’s ability to manage this repair. The entire process has been documented on my YouTube channel, The Lanky Hank. More