AutoNation Ford Katy

I had to take my Mustang MachE to the shop to get a recall part fixed, which Auto Nation Ford Katy had my car for 5 days (Monday-Friday). I dropped it off on a Monday morning at 8am and picked it up o recall part fixed, which Auto Nation Ford Katy had my car for 5 days (Monday-Friday). I dropped it off on a Monday morning at 8am and picked it up on Friday around 12pm. Auto Nation had a text communication system which was great, yet the communication with my car was little to none. I was the one that had to text the system to get updates. After Auto Nation having the car for the first 4 days, I texted again, which I was told that my car was ready to be picked up. Now, when picking up my car on the Friday and getting my keys, I then was told that I had to bring it back in because a part was not available and they did not know when that part would be available. This information would have been great to hear earlier during the week and not at the time of picking it up. So my car was just sitting outside somewhere. At no time did anyone give me a heads up that I would have to bring back my car to the shop. When I tried to find out more about this missing part, I was given very little information as if they were too busy to tell me anything. I asked, when and who would call me when this part comes in and I was told "I don't know", but someone will call. Not being happy, I got my keys and headed out. What really made me upset is that once I got to my car, it was super dirty. When I dropped it off on that Monday morning, it was super clean both inside and out. When I picked it up, it was filthy. I'm not a happy customer. Now, on the sales part... I'm in the process of looking to purchase a Bronco. I spoke to three sales people and all three had the same issue, lack of communication. The first one told me "I'm with another customer and will check on what you are wanting later. To this day, I still have not heard back from him. I then called the second sales person, saying I know what I want, can you help me. Now, of course, he says "yes". I told him about the first guy and once again, this second sale man took another two days with no information. He kept telling me that he's getting all the information/numbers, yet he never got it. I finally responded to him by saying I'm moving on, which he responds by saying "ok". When calling the 3rd sales person, I told him about my experience with the first two guys. I mentioned that they must be selling many cars, because no one wanted to make a sale. He promised that he would help me. This 3rd guy was named Michael Munevar (I do not remember the first two sale people). Once again, this guy said that he sent me an email. I kept saying that I did not get anything. I even gave him two email addresses. Now, to be fair, I only dealt with the 3rd guy for one day, which was yesterday (Thursday). When I woke up this morning, I texted him again asking about the emails, because he never responded. Do you think I got a response... Nope! Now, when picking up my car from the service department, I texted the Michael to let him know that his and Auto Nation Ford's communication needs a lot of work and that I'm moving on to another dealership. Quick back story... About a year ago, I went to this dealership to look into purchasing a Mustang for my son and a MachE for myself. I spoke with a guy and I guess he did not think I would buy two cars. He wasn't too responsive, which I left and purchased these two cars from another Ford dealership, which is the car I have now. The only reason I came back is because I live in Katy and the dealership is in Katy. More

Randy was Friendly and I got everything done on my car quickly! Had Great service! quickly! Had Great service! More

Excellent visit. The job was completed on time and as as expected. Usually very pleased with the service here The job was completed on time and as as expected. Usually very pleased with the service here More

Daniel was great to work with. Kept informed and also got the vehicle completed before the weekend Kept informed and also got the vehicle completed before the weekend More

A standard vehicle maintenance that was performed within the standard 2 and 1/2 to 3 hour time frame the standard 2 and 1/2 to 3 hour time frame More

They were very helpful and courteous. I made my appointment the day before and dropped my car off. When they were finished they sent me a video explicitly telling me all the things they d I made my appointment the day before and dropped my car off. When they were finished they sent me a video explicitly telling me all the things they did to fix my car. Overall my experience was great! More

Professionally handled my vehicle with care, quickness and simplicity. I recommend anyone bring their vehicle to Autonation Ford of Katy! and simplicity. I recommend anyone bring their vehicle to Autonation Ford of Katy! More

I dropped the car off for a minor issue (usb port not charging) and after over a week I got it back worse off with the check engine light on and black greasy hand prints all over the car. From the t charging) and after over a week I got it back worse off with the check engine light on and black greasy hand prints all over the car. From the top down, Service department is absolutely terrible. Service Advisor Daniel D'Larenti and Manager Henry Sanchez were especially rude, unprofessional and disrespectful. Not only can this dealership not do simple repairs properly, but instead of the staff treating customers with respect they blame customers for their mistakes and offer HORRIBLE service, both to people and vehicles. More

Demi Williams was the salesman that made this work so well. He was always there for any problem that popped up. Overall the dealership is large with a lot to see/choose from. Having a great salesman real well. He was always there for any problem that popped up. Overall the dealership is large with a lot to see/choose from. Having a great salesman really helped. More

We've purchased multiple cars from them now. Certain things went well this time like getting through the paperwork quickly since we paid cash, but a negative this time around was then letting u Certain things went well this time like getting through the paperwork quickly since we paid cash, but a negative this time around was then letting us have the car. We bought it from the used lot on a Saturday afternoon, but said we couldn't take it home that day due to needing to do a few final inspection checks first and get it detailed. Few days went by with no contact so we reached out and they said it wasn't ready yet. Checked again a couple days later and same response. When Friday came around (6 days) we called and almost demanded they let us get the car, which they obliged and said they'd have it ready in 5 hours. When we got there and they pulled the car around, there was no evidence of anything having been done. The spare tire and jack was still lying out loose in the trunk, which they had said they would get mounted back in place almost a week before. Also noticed some dents and flaws we hadn't noticed the week before, but that was probably just a miss on our part. Anyways, really not sure what all was going on. More