AutoNation Ford Katy

Christian Falquez my salesman was great . They we’re very nice and treated me like family,,,, Great experience!!! They we’re very nice and treated me like family,,,, Great experience!!! More

Went out of their way to help me drive off in a new 2023 Ford Maverick. Stanley Cooper was very helpful as well as Robert Reck. Thank you. Ford Maverick. Stanley Cooper was very helpful as well as Robert Reck. Thank you. More

I trust AutoNation and I believe they are committed to providing the best customer service possible. From the minute my Service Advisor, Mickel Ouida, greeted me, I knew he was going to do everything pos providing the best customer service possible. From the minute my Service Advisor, Mickel Ouida, greeted me, I knew he was going to do everything possible to insure I received the service I needed. More

I like this location because of the fast and friendly service. They waiting room is also comfortable with refreshments. service. They waiting room is also comfortable with refreshments. More

Very good and provisional service. On time as scheduled and feedback was graet. Will definitely go back there. On time as scheduled and feedback was graet. Will definitely go back there. More

Excellent service courtesy and humble attitude staff they give good service I am really comfortable and appreciate with them. give good service I am really comfortable and appreciate with them. More

Daniel is an excellent service advisor. Gets me in quickly each time I contact him to set up service. He's helpful, courteous and attentive, and gets the job done! Gets me in quickly each time I contact him to set up service. He's helpful, courteous and attentive, and gets the job done! More

The service advisor Randy was pleasant. I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting m I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting my brakes while I was driving. I said no. She said well your brake lights aren’t going off. So, I called Randy once I got home and checked my brake light. He told me to bring the car back because the brake lights on would cause the battery to go dead, so I turned around and took my right car back. Once I made it to the dealership, Randy asked if I had an extended warranty. I said yes, Endurance. He then went to look in my vehicle and brought me back this little small piece of plastic and said that was the cause of my brake lights not going off. He said he was off the next day, Thursday and would call me back on Friday to let me know about my vehicle. I asked him if they would disconnect my battery cable so my battery wouldn’t go dead, because the guy just parked it and brought the keys in and the brakes lights were still on. Randy said yes, they would disconnect the cables. I asked Randy if they could also give me an oil change because I was going to get it done on Friday anyway, he said he would add it to the service request. Randy didn’t call me back so about 4:00 pm on Friday I called him and left a voicemail. He called me right back told me my vehicle was ready and he needs to contact Endurance to find out what my deductible was. I asked him why was I responsible for the repair when the issue occurred when they had my vehicle. He didn’t really give me an explanation he just said I was responsible for the repair. I asked if they had done the oil change, he said no but I can have them to do the oil change now. At this point , I just wanted my vehicle back so I told him to forget the oil change and went to pick up my vehicle and paid the deductible. On Wednesday when I first pick up my vehicle, the invoice/receipt stated that my tires, brakes and battery were in green status or good. When I received my invoice on Friday my tires were good, my battery needed to be replaced (probably because they didn’t disconnect the cables on Wednesday) and my brakes were yellow and need require attention. They also noted on the invoice that I declined a battery replacement, when I was never informed. My problem is not that a claim was filed with Endurance, because I’ve been paying a monthly premium to Endurance for this type of service. My issue is that he never called me back to explain the brake light issue and that I was responsible for the repair. My other issue is the inconsistencies on the invoices and the technician was the same person for both days. How can I trust that what they’re telling me is accurate. This is HORRIBLE service and I will never return. More

Mr. Cecil Fontenot was very helpful, courteous, and respectful. He listened to my questions and gave appropriate responses, not redirecting or providing unnecessary information. respectful. He listened to my questions and gave appropriate responses, not redirecting or providing unnecessary information. More

Buddy was truly amazing! ! My last visit at this location wasn’t the best and I was dreading to go back! However, Buddy took the time to talk to me and listened to my issues w ! My last visit at this location wasn’t the best and I was dreading to go back! However, Buddy took the time to talk to me and listened to my issues with my car. Even pointed out a recall that I wasn’t aware of and he took care of it. I will be booking appointments with him from now on! Thank you so much Buddy for being one of the good ones!!! More