AutoNation Ford Katy

We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 day there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed. More

They are willing to resolve issues and having great communication. I got a nice experience to go through everything smoothly communication. I got a nice experience to go through everything smoothly More

Amazing service from everyone in the dealership! Derek was awesome and so knowledgeable! Thank you! Derek was awesome and so knowledgeable! Thank you! More

Best experience I've had buying a new car. I highly recommend getting your next car here. I highly recommend getting your next car here. More

Disapointed and fustrated. Wife received letter on recall of tailgate, I found it 8 months later. Called and schedule appointment for recall. Upon arrival was told the recall Wife received letter on recall of tailgate, I found it 8 months later. Called and schedule appointment for recall. Upon arrival was told the recall was so new they might not be able to do it. I pointed out the recall letter was nine months old. Then I was told they would need vehicle for 3 days to a week to test duplicate issue. I wasn't told this when I made appointment, so I wan't prepaired to leave it. Got the impression that if they couldn't duplicate isue, nothing would be done and this would be a waste of time. I ended up leaving wondering if issue was the dealer didnt want to deal with the recall. At this point I feel stuck driving it with the open recall issue. As I have time, I'll start to research and possibly find another dealer for recall. More

Took care of my car and made sure I was out in a timely manner! manner! More

Always have had great experiences at this dealership whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. More

Great and professional personal with real good knowledge of the business and attention on all his specialties of the business and attention on all his specialties More

Took my car to the service dept on a Monday for 2 vehicle part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very hap part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very happy overall with Katy AutoNation Ford! More

Needed to replace a dead battery. They had the replacement and took care of me as soon as possible. They had the replacement and took care of me as soon as possible. More