AutoNation Ford Katy

Dishonest Deals Went in, got a price with incentives included for a 2015 model ford. Then when I offered my trade-in, they lowballed my fair trade value by 5K. The re Went in, got a price with incentives included for a 2015 model ford. Then when I offered my trade-in, they lowballed my fair trade value by 5K. The reason was, "Well, we're giving you incentives." When I told them fair trade is 19,500 they said that the KBB site is lying to gets and I should have gone to edmonds.com or NADA. So I whipped out my phone and dialed up my trade in front of him. 19,500 again. Clean trade few scratches and dings 2012 with less than 50K miles. When I said no deal unless they gave me fair trade, they gave me 19500 on the truck, and then took away the dealer incentives. I haggled more at that point to waste their time since they were going to waste mine. Needless to say Autonation will never again get my business as their bargaining tactics are dishonest. Had I not offered a trade and just cash in the amount of my trade would they have removed the incentives? Bull. More

DISHONEST NO DETAIL, SYNK SYS. DOES NOT WORK JOEY HAGGAR SPENT $65,000.00 SHELBY GT 350, MR HAGGAR DID NOT EVEN HAVE THE CAR DETAILED IN OR OUT,HIS WORDS I PARKED THE CAR WHERE NO ONE COULD FIND IT I WOU SPENT $65,000.00 SHELBY GT 350, MR HAGGAR DID NOT EVEN HAVE THE CAR DETAILED IN OR OUT,HIS WORDS I PARKED THE CAR WHERE NO ONE COULD FIND IT I WOULD NOT LET THEM IDIOT'S TOUCH IT ! SYNK SYS. DOSEN'T WORK ,PROMISED TO SEND PAPER WORK DID NOT STILL DON'T HAVE IT. I WOULD NEVER DO BUS. WITH THEM ! I TALKED WITH 2 DIFFERENT PEOPLE THEY SAID A MANAGER WOULD CALL ME NO ONE HAS. TO SPEND THAT AMOUNT ON A CAR YOU HAVE WANTED ALL YOUR LIFE , TO BE TREATED SO POORLY IS WHY PEOPLE HATE DEALERS More

Bait and Switch This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many frie This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many friends and family as well and the sales team at this location is top notch. HOWEVER, the service department is always so difficult to deal with. I got an email notifying me that I needed to bring my vehicle in due to a recall defect that needed to be fixed. I brought the vehicle in and once again, had to deal with Joey Cipolla. I have had dealings with him in the past as well and his attitude and lack of customer service is still present. It amazes me that this company still has him dealing with their loyal customers and working there at all. Not only is he rude, unfriendly, inconsiderate, and demeaning to the customers, he is just bad for business. More

Poor customer service I had a wrench show up on my dashboard Friday after work. Went home and read the owners manual it said the transmission has an malfunction. Made an I had a wrench show up on my dashboard Friday after work. Went home and read the owners manual it said the transmission has an malfunction. Made an appointment online for Monday at one o'clock. Made it to the dealership at my appointment time. The service department said they couldn't see my vehicle. What happened to a phone call to tell me that? I spoke with the service manager she said it would be a few days before they could do anything with my vehicle. No loaners or rental cars. So I tried go back again this morning same result. The service department is really horrible at this location. They are nice while trying to sale your vehicle. It's downhill after that stay away!!! I have missed to days of work due to the lack of communication and customer service. More

Bait and Switch Saw a car online, printed the info out and made contact from their website "Get my price" and made and appointment to go in and get the car. When Saw a car online, printed the info out and made contact from their website "Get my price" and made and appointment to go in and get the car. When I got there the car had "just been sold" but they had another one with the smaller motor for more money. I was told that the prices were only good if I signed today and would not be good the next day. In the end I told them I needed to think about it and I tried to leave. And they "lost" the keys to my car, which I was trying to trade in. I had to threaten to call the Sheriffs office before my keys were located, and I left and never went back. More

Salespeople are awful What a joke of a dealership. Salesmen and managment there give the entire industry a bad name. No professionalism, integrity, courtesy, or knowledge What a joke of a dealership. Salesmen and managment there give the entire industry a bad name. No professionalism, integrity, courtesy, or knowledge. Will never do business with them again, and will go out of my way to tell everyone I know of my disastrous experience. More

worst customer service I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and went there this morning and they don't know why I was there. Worst customer service as if they don't know what they were doing. It wasn't my fault why the service engine light is on and they don't want to give me a loaner or put me in a rental. That's why I bought a brand new truck so that I don't have to worry about anything. Now I feel that it's not even worth it. I don't and will never recommend this place for sales and specially the service. I don't even want to give a star they don't even deserve a star. More

Service department - Updated Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthles Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthless. They only ordered the wheels. Second visit weeks later I wasted 3 hours waiting for them to tell me they ordered the WRONG wheels. Now they won't return phone calls weeks later. UPDATE: Have not got my wheels yet, but this time the fault lies with Ford and not the dealer. Parts manager has been updating me regularly and I am fine as long as I'm kept informed. More

Dont buy a used car from here I have no words for AutoNation Katy. I recently purchased a GMC Terrain from the used car lot. WORST mistake of my life after having the car less than I have no words for AutoNation Katy. I recently purchased a GMC Terrain from the used car lot. WORST mistake of my life after having the car less than a month i have had so many problems! i had the car for 2 day TWO DAYS!!! and I realized the windshield washer pump was not working so i called them they said they would fix it since it was just two days i was happy untill i went to drop it off i got a rental that i had to spend a week with. This isn't the part that made me regret buying my car from here. After leaving my car there for a week i went back to pick up my car. I tried out the windshield wipers to find out they had crossed the wires so when i turned on the front windshield wipers the back ones would come on and when i turned the back ones the front ones would come on. When i mentioned it to the sale person his exact words were " Its suppose to be that way". I am no mechanic but i know for a FACT windshield wipers don't work that way! so they called the mechanic and got it fixed. That was TWO WEEKS AGO going into my third week of driving the car (keep in mind the dealership had the car for a week) THE CHECK ENGINE LIGHT COMES ON!!! i was driving on the freeway when the check engine light came on! I pulled over and saw that it read "Service Stability Track" i turned off my truck and turned it back on the check engine light was gone but i was still concerned because a car does not RANDOMLY just decide to turn its CHECK ENGINE light on! When i called auto nation to tell them about my problem the sale person (Amarir Imad) stated that it was not their problem i had had the car for a month. If i liked they could have me traded out of my lease or i could trade in my car! A CAR THAT I HAVE HAD JUST FOR A TOTAL OF 3 WEEKS AND WAS PAID FOR IN FULL!!! Not only was i upset i was just lost for words!! When i went to AutoNation Ford in Katy i thought i was receiving QUALITY They were quick to take my money and get me to sign for the vehicle. The promise premium Customer service but they fail to do so i had to email my sales person 2 times and never got a response I HAD TO CALL HIM he made no effort to try and get in contact with me. Not only that they promise a WORRY FREE EXPERIENCE and that is far from the truth! The Sales People i stoke to were not knowledgeable in the products they sale and need training in customer service. IF YOU LEARN ANYTHING FROM MY EXPERIENCE IS TO NOT BUY A VEHICLE AT AUTONATION FORD KATY! More