AutoNation Ford Katy

Price Gouging At Its Finest I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then ta I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then tape it up with electrical tape. They charged me for 1.5 hours at $160.00 p/hr for 30 minute job. When I complained to Frank all he said was "Just imagine how much it would have costs had we replaced the whole wiring harness". I will never take another car to this dealership again. More

Horrible service If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look at it but he won’t be in until another hour , we’ll hiw the xxxx you give me a price over the phone . More

Lacking in Customer Service Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return c Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return call numerous times. Even had trouble with manager returning calls. Will not be using their service department in future, will find someone else that appreciates a customer. More

2008 Ford F350 King Ranch - Exterior/Interior "Detail" I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Ka I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Katy/Houston area with the service advisor, but I trusted AutoNation Katy to do a better job on my truck, especially the King Ranch leather seats and the fact that their detail shop is very familiar with Fords. They did charge less than the other detail shops, but when I went to pick up my truck I realized why! All I got for $113.00 was a glorified wash job! My truck looked horrible! Absolutely nothing was done to the Pueblo Gold trim on the wheelwells, the bumper, the side mirrors and the running boards. The leather seats and leather trim had been wiped off, but no conditioner had been applied. They didn't even spray any air freshener inside the truck. There was still sand and dirt on the chrome exhaust pipes, mud spots on the paint and dirty window casings on both sides and the rear sliding window. There were even bird droppings all over the truck from where they parked it under a tree! I took 24 pictures of the interior and exterior of my truck, so it would be documented. I have purchased two vehicles from them in the past, but no more! I will NEVER go back to this dealership for anything! Two of my grandsons and I spent over 4 hours on my truck AFTER I got it home doing what they were paid to do, but didn't! More

Mixed Results. Could be better, could be worse. The price of the F150 I purchased was very good. The vehicle was as described except for some dealer add-ons that weren't shown anyplace on the websit The price of the F150 I purchased was very good. The vehicle was as described except for some dealer add-ons that weren't shown anyplace on the website or sticker. The car was totally ready to go at the time we set for pickup. The pickup process and the explaining of the features was quick and painless. The staff was polite and prompt. I greatly appreciated all these things. BUT, it took a lot of work to merely pay the advertised price of the vehicle. The experience was full of the worst things car dealers routinely do... you're told a price and it changes. Constantly. At first you 'qualify' for everything and then that rebate you were going to get disappears (even after asking explicitly if a certain rebate would apply at the very start and being told yes). You agree on a price (yes, you can negotiate) and then there are add-ons to the price of the vehicle (tint insurance? Haha.). Dealer add-ons should appear on the website, IMHO so they aren't a surprise. Negotiate those out of the price of the car. The total price of the car should actually be a TOTAL. You are told there are no other fees for the vehicle except for tag, title, tax. Then more fees magically appear on the purchase order. Our purchase order had to be corrected maybe 4-5 times and somehow the 'errors' were never in our favor. Imagine that. If the sales rep tells you there is not a dealer documentation fee (or that he doesn't know if there is one)- he is lying, so negotiate your price accordingly. I recommend doing everything via phone and email. This will allow you to skip the hard sell on warranties and other junk you don't want or need . Test drive the same type car elsewhere. Then work on price, and secure your financing at your own bank or credit union. Bring a check, pick up the car, ask your questions and go. If you do that, it's an ok experience. If you're willing to eat a few hundred bucks of dealer fees and another almost 1K in add ons, then you can go the no-haggle route. I can't comment on that because I didn't go that route. I suspect it would have been a fine process. More

They will return your car with problems it did not have I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very ru I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very rude and they did not took any responsibility. I ended paying more than 200$.They were very rude and did not listen to my requests and never gave me a cause of the issue. I will pass this information to my peer group and known people. More

2018 FORD F150 NOT A GOOD PURCHASE! WAS TOLD NEW TRUCK WAS READY TO GO. ENGINE SURGING. BAD VIBRATION THROUGH OUT TRUCK AT ALL SPEEDS. TOOK IN FOR SERVICE. WAS TOLD IT WAS ALL FIXED. WAS TOLD NEW TRUCK WAS READY TO GO. ENGINE SURGING. BAD VIBRATION THROUGH OUT TRUCK AT ALL SPEEDS. TOOK IN FOR SERVICE. WAS TOLD IT WAS ALL FIXED. ASKED TO HAVE SOMEONE TEST DRIVE TO MAKE SURE. WAS TOLD THAT TECH SIGNED OFF ON JOB SO ALL IS GOOD! PICKED UP WITH NOTHING FIXED. PARTS HAD BEEN REPLACED BUT EVIDENTLY NOT THE CORRECT PARTS!. SALES EXPERIENCE WAS TERRIBLE AND SO WAS THE SERVICE SIDE OF THINGS. HAVE BEEN IN CONTACT WITH FORD ABOUT THE ISSUES. THEY ARE LESS THAN ZERO HELP. THEY ACTUALLY TOLD ME TO CONTACT THE BETTER BUSINESS BUREAU OR TEXAS LEMON LAW. More

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed “CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES.” We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don’t care if your employees steal from paying customers? It’s just easiest to say we are not responsible? Poor management and customer service. More

Purchase of used F-250 My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and mad My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and made the whole process enjoyable. Also, Chad in financing was great to work with. He explained everything and there was no pressure to buy add on products More

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it after taking it on mud ride. More