AutoNation Ford Katy

They sold me a brand new car which turned out to be a lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." More

This was a great buying experience for my family. A wonderful sales person (Javier), took his time to help us find the vehicle we wanted. They also had a very large selection of vehicles to choose from wonderful sales person (Javier), took his time to help us find the vehicle we wanted. They also had a very large selection of vehicles to choose from. The F & I did a great job explaining everything to us. There was no pressure to buy. They did a very good job taking care of the things on my truck before I had to leave out on a job. Couldn't be happier. Love the truck and recommend the dealership and salesman to people that I meet that want a Ford product. Thanks for a great Experience and keep it up. More

Javier contacted us right away and was able to work me for 8 hours on a long Saturday. He listened and understood what we wanted. for 8 hours on a long Saturday. He listened and understood what we wanted. More

I went to the service department several times and waited and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use this dealership because it was fairly close to my home. The service is so bad at Champion Ford that I am willing to drive an additional 20 miles to get my car serviced at another dealership. Please do not go to this dealership for service. More

Champion in Katy was the fourth dealership we had been to in the span of a four day period. Unlike any of the other dealerships, we told Christopher what we wanted in a new car and he delivered. He was pro in the span of a four day period. Unlike any of the other dealerships, we told Christopher what we wanted in a new car and he delivered. He was professsional and friendly.There were no hasssles nor manipulations. Christopher was very straight-forward with what he needed from us and simplified the entire process. In fianance, we met Craig. Craig, as well, was very professional, friendly, and very straight-forward in explaining our financial paperwork. The paperwork contained no hidden fees. Our options were offered in Craig's office, as far as warranty and other offers through Ford. Craig listened to our concerns and explained everything to us. No pressure, just clear explanations of their offers. So easy to talk with both of these guys which took all the stress out of the buying process. After the paperwork was done, Christopher explained how Sync works and took the time to associate our phones and contacts to the system. In addition, he explained the functions of the Information Displays. We were about ready to quit after negotiating with dealerships that were trying to push us into what they wanted to sale.As we've already stated, we worked with Christopher and Craig; however, we want you to know that every person at Champion was friendly and accommodating to our needs. We've referred a couple of family members already and will be referring more as the days go by. Thank you Champion in Katy for taking the stress off and selling us this beautiful vehicle! We appreciate the honesty, good salesmanship, and above all the excellent customer service. Thanks again, Mike and Brenda Fielden More

Dropped my car off at 7:15 AM and they could not repair that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot car for another week. Poor quality and poor service. More

I have had my Ford Expedition for 3 year and have had the worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11 worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11-2011, I had an appointment for an oil change. I was told it would take 1 to 1 1/2 hours. I waited over 3 hours. When my car was ready I was told my car was in the parking lot ready. I was also told I had a nail im my tire's sidewall that could not be fixed and I needed a new tire. The service rep NEVER EVEN GAVE ME A PRICE or consulted me to see if I wanted to do anything but instead sent me away on a tire with a nail. What if I was in an accident on my way home. LAW SUIT! This is not the first time I have had problems. Champion's Service Department is the worst. THREE HOURS FOR AN OIL CHANGE? Why not have, what most dealerships have, a "Quick Serivce Oil Change". Get the customer in and out quickly for simple maintenance. Long waits, poor attitudes, and poor service. Do you think I would buy from Champion again? NOT!!! More

Our car buying experience was nothing but positive from start to finish. Uriel was helpful and to the point. We received a great deal on the truck we were buying as well as our trade in. Great experience!! start to finish. Uriel was helpful and to the point. We received a great deal on the truck we were buying as well as our trade in. Great experience!!! More

This was a great buying experience for my family. A wonderful sales person, took his time to help us find the vehicle we wanted. They also had Avery large selection of vehicles to choose from. The F wonderful sales person, took his time to help us find the vehicle we wanted. They also had Avery large selection of vehicles to choose from. The F & I did a great job ex aiming everything to us. There was no pressure to buy. More

Champion Katy Ford is my local Ford dealership. Over the years I have been pleased with the staff and service of the Parts Department, Body Shop and the service department. I typically have received helpfu years I have been pleased with the staff and service of the Parts Department, Body Shop and the service department. I typically have received helpful and professional assistance. I am a car enthusiast and have restored several Mustangs and do most of my own mechanical repairs on the family's cars. The staff in the above departments have always been very accommodating with my detail questions about the work I am having done by them. The parts department has always gone out of there way to help me find and order the parts I need. Recently I was in the market to purchase a 2012 Mustang Boss 302 Laguna Seca. A very limited edition model with a $48,000 price tag. I was inquired about the availability and whether the dealership could order one - Ford has an allocation process that limits which dealers get the car and how many. The floor sales representative (Pete MacArthur) was not very helpful - he did not know much about the BOSS 302 program or the available models. He was unaware of the allocation process and deferred to the inventory manager. I later provided him a copy of a Ford Memo to the dealers about the allocation process. I called him several times, stopped at the dealership at least 4 times and sent him emails. He call me only one time and does not do email. I am surprised he can keep his job as a new car sales associate based on the lack of his interest in selling me a $48,000 Mustang. The Internet Sales representative (Michelle Imler) did respond promptly to my emails and did call me a couple of times. She was not familiar with the Boss 302 program and did not seem to be particularly interested in learning more even after I sent her program information in emails. The typical response I got from Pete and Michelle was "we can order your car for you and wait and see if Ford will accept the order". After wasting my time over a span of two weeks dealing with the sales staff at Champion Katy Ford I started looking elsewhere. Several of the other Houston area dealers were helpful and knew what the Boss 302 allocations were and whether they could order a Boss 302 Laguna Seca. I ended up ordering the car from a large sales volume Ford dealer in Carrollton, Texas. That experience was wonderful, I was treated like a rock star and took delivery on my LS Boss 302 yesterday. :) More