AutoNation Ford Katy

The queing of customers is illogical. Their repair time is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop off vehicle for blend dorr actuator repair. It is a 2010 Expedition so I was already mad that I needed this repair (on top of throttle body and 02 sensor within the first 40,000 miles). I made an appointment on line but when I showed up I found out that they would not get to the car for 3 days. Since I needed to get a rent car this was unaccaptable. I asked if they could just call me on day 2 or 3 of the "wait" and let me drop it off. I was told no. They are not friendly and act as if I am doing them a favor by using them. I have been disappointed so many times by them. More

I recently bought a 2013 Ford Edge from Auto Nation. Our salesman was Javier B..He was very attentive and patient considering it was his first day working at AutoNation! He was not pushy and did not make me salesman was Javier B..He was very attentive and patient considering it was his first day working at AutoNation! He was not pushy and did not make me feel pressured to purchase a vehicle. He listened to what I was looking for and most importantly, he made sure that the price was right. This was my first car purchase so I was apprehensive after hearing how salesman can be, but Javier definetly did not fall into that category. More

We highly recommend Toby at Autonation Ford! Toby was patient with us and really listened to our needs and wants in our new purchase! Toby did an awesome in finding us the perfect truck with reasonable p patient with us and really listened to our needs and wants in our new purchase! Toby did an awesome in finding us the perfect truck with reasonable pricing! We are very happy with the deal we got. Thank you Toby!!! More

I live in Houston but I travelled to Katy Autonation to purchase a new vehicle because of the better service than the previous dealership that I bought from. My wife will be looking for a new vehicle an purchase a new vehicle because of the better service than the previous dealership that I bought from. My wife will be looking for a new vehicle and I am bringing her here in the near future. Thanks to the salesman Mohammed and the others that helped me. Love my New 4X4 Ford Truck. More

The dealership is close to my home. I had done a lot of research on the price for the Taurus before going in and they beat that price. Willie Emmons was my salesman and he was very professional in answeri research on the price for the Taurus before going in and they beat that price. Willie Emmons was my salesman and he was very professional in answering my questions and demoing the cars I test drove. Best of all, he was not pushy...Overall my purchase was a good experience... More

I recently purchased a brand new Ford Focus Titanium from Auto Nation. We had recently had trouble with another dealership in Houston and so we called Auto Nation before we left to ensure we would not have Auto Nation. We had recently had trouble with another dealership in Houston and so we called Auto Nation before we left to ensure we would not have a wasted trip again. Our salesman was Edward Juarez. He was really helpful on the phone and so it prompted us to go and visit the dealership. It was an easy place to find and we were greeted by friendly staff. Edward was a really friendly and helpful guy. Nothing was too much for him and he happily sat in the car explaining all the gadgets to me with a screaming 6 week old baby. We did not feel pushed into anything and he stuck to his word and agreement we had discussed on the phone. The car itself was exactly how it was online and was washed and ready for us. The whole experience was an excellent one and i would definately recommend these guys to anyone looking to buy a car. We will be using Auto Nation again when we are ready for our next car. Very happy! More

The purchase process was completed with minimum hassle. The purchase process was completed with minimum hassle. I was given ample opportunity to test drive the vehicle. The paper work process was efficie The purchase process was completed with minimum hassle. I was given ample opportunity to test drive the vehicle. The paper work process was efficient and did not feel pressured to buy extra items or services. More

Excellent customer service. No hassles and no gimmicks. Chris was great to work with and would definitely recommend. Great deal on a Ford fusion. Will return when time for the next vehicle purchase. Chris was great to work with and would definitely recommend. Great deal on a Ford fusion. Will return when time for the next vehicle purchase. More

I made the deal over the phone and it beat out the other two dealerships that I had spent hours working with in person. Chris stuck to the deal that we made and took great care of me after the sale. two dealerships that I had spent hours working with in person. Chris stuck to the deal that we made and took great care of me after the sale. More

We were USAA Auto Circle buyers and had brought in our certificates with us for a couple of different F250 diesel trucks and were looking elsewhere. I defintely recommend using the internet to get most in certificates with us for a couple of different F250 diesel trucks and were looking elsewhere. I defintely recommend using the internet to get most information on what you are desiring to buy before heading out to any lot. John Knight, our salesman, did an excellent job of answering the questions we had without being the typical used car salesman, and allowing us to take the lead in our purchase and the decisions we needed to make. We felt that we were treated like grown ups and intellgient customers rather than being "sold". One thing that was very helpful in our decision making process for buying was explaining the benefit of buying a Certified Preowned from them (Ford from Ford) rather than going down the road and buying a similar vehicle from a Chevy dealer's lot, and that ultimately brought us back for one of their vehicles. The value of the CPO program is excellent and you still have the option of buying an extended wrap warranty on top of that if you want to. The price on the truck we bought was good for both the truck and being a CPO plus the value for our trade was better than the other places we had been, and we don't have the time to sell a vehicle ourselves, so we appreciated that. We met the location manager, who was very nice. Their finance guy has the absolute best disposition for his job, and we came in with extremely competitive financing with USAA that we elected to use rather than let them attempt to compete for it, but he didn't hassle us about it. We have had the opposite happen. He told us that we were doing well with what we had and we moved on with our paperwork. What is usually one of the worst experiences during the purchase was excellent. The last thing that happened before we left to go home in our new to us truck has never, ever happened at a dealer before. We have owned 19 vehicles in 21 years of marriage, and this is the worst economy we have ever seen. They filled the tank full with diesel. Who does that? We will definitely be back the next time and will be recommending this dealer and our salesman to folks we know, and we look forward to going back for service. We bought a 3 year oil change and tire rotation for the truck for $250, which saves a bundle when you drive a diesel! The whole experience was very positive. Thanks, AutoNation Ford! More