AutoNation Ford Katy

Excellent customer service. No hassles and no gimmicks. Chris was great to work with and would definitely recommend. Great deal on a Ford fusion. Will return when time for the next vehicle purchase. Chris was great to work with and would definitely recommend. Great deal on a Ford fusion. Will return when time for the next vehicle purchase. More

I made the deal over the phone and it beat out the other two dealerships that I had spent hours working with in person. Chris stuck to the deal that we made and took great care of me after the sale. two dealerships that I had spent hours working with in person. Chris stuck to the deal that we made and took great care of me after the sale. More

We were USAA Auto Circle buyers and had brought in our certificates with us for a couple of different F250 diesel trucks and were looking elsewhere. I defintely recommend using the internet to get most in certificates with us for a couple of different F250 diesel trucks and were looking elsewhere. I defintely recommend using the internet to get most information on what you are desiring to buy before heading out to any lot. John Knight, our salesman, did an excellent job of answering the questions we had without being the typical used car salesman, and allowing us to take the lead in our purchase and the decisions we needed to make. We felt that we were treated like grown ups and intellgient customers rather than being "sold". One thing that was very helpful in our decision making process for buying was explaining the benefit of buying a Certified Preowned from them (Ford from Ford) rather than going down the road and buying a similar vehicle from a Chevy dealer's lot, and that ultimately brought us back for one of their vehicles. The value of the CPO program is excellent and you still have the option of buying an extended wrap warranty on top of that if you want to. The price on the truck we bought was good for both the truck and being a CPO plus the value for our trade was better than the other places we had been, and we don't have the time to sell a vehicle ourselves, so we appreciated that. We met the location manager, who was very nice. Their finance guy has the absolute best disposition for his job, and we came in with extremely competitive financing with USAA that we elected to use rather than let them attempt to compete for it, but he didn't hassle us about it. We have had the opposite happen. He told us that we were doing well with what we had and we moved on with our paperwork. What is usually one of the worst experiences during the purchase was excellent. The last thing that happened before we left to go home in our new to us truck has never, ever happened at a dealer before. We have owned 19 vehicles in 21 years of marriage, and this is the worst economy we have ever seen. They filled the tank full with diesel. Who does that? We will definitely be back the next time and will be recommending this dealer and our salesman to folks we know, and we look forward to going back for service. We bought a 3 year oil change and tire rotation for the truck for $250, which saves a bundle when you drive a diesel! The whole experience was very positive. Thanks, AutoNation Ford! More

First off, use the internet to find your vehicle there first. This will save you time due to the sheer number of cars they have at this dealership! Plus they do post an internet price that is cheaper th first. This will save you time due to the sheer number of cars they have at this dealership! Plus they do post an internet price that is cheaper than the price they advertise at the dealership. I thought overall it was a straightforward process. The biggest piece of negotiation wasn't on the price of my new truck, but on the trade in of my old car. They give you a fair price on your new car, but everything else at this dealership is a negotiation. They definitely try to make up their money on extended warranties, and maintenance packages. Again, remember everything (besides the internet price) is a negotiation. I would go back to buy another car there. Dolores (Sales), Mark (Sales Manager), and Marcus (Finance) were great. More

We were looking for a pre-owned Lexus GS and had done quite a bit of research in the greater Houston area. We had a very narrow range of what we wanted in terms of year and mileage and price. Through an quite a bit of research in the greater Houston area. We had a very narrow range of what we wanted in terms of year and mileage and price. Through an ad on Craig's List, we found the exact car we wanted at AutoNation Ford Katy, and it was priced well below any other similar car in town. We emailed Belinda for an appointment. She was very friendly and helpful, and not at all pushy. We had financing from our bank pre-approved and the dealership was able to accept it. The car was such a good deal that we kept wondering: "What's wrong with it?" We took it to our mechanic and he said everything checked out fine. We had a very good experience and got a great deal! Highly recommend the dealership and Belinda. More

I was in the market to buy a used car in cash. When the car I was looking at was not what I expected Javier showed me a nicer/newer used ford escape. I let him know my budget and he was straightforward wit car I was looking at was not what I expected Javier showed me a nicer/newer used ford escape. I let him know my budget and he was straightforward with me, his exact words "what do I have to do to get you in this car today". Told him then my price I wanted, he counter offered then we met in the middle. Simplest negotiations I have ever been apart of. The entire process too about 3 hours. Yes he was a bit pushy but I'm fortunate that he was because I now love my car and the deal I received. More

We ordered our Ford Focus ST in December 2012. Mr. Juarez kept us updated on its progress from ordering to manufacturing to shipping and finally to delivery on March 1. He was quick to respond to our questio kept us updated on its progress from ordering to manufacturing to shipping and finally to delivery on March 1. He was quick to respond to our questions and made us feel like our business was important to him. The car arrived and was exactly what we had ordered. This is our first purchase of a Ford product. We will be looking at other Ford products in the future. More

I dealt with a dealership around Dallas, Grand Prairie Ford, and the experience was terrible. As unprofessional a business as I have ever dealt with. Therefore, I was skeptical when I came across advertis Ford, and the experience was terrible. As unprofessional a business as I have ever dealt with. Therefore, I was skeptical when I came across advertisements for Autonation in Katy, TX. Lucky for me this dealership did everything that they said they would do regarding getting my deal done. I live in Shreveport so I didn't want to drive to Houston just to get jerked around. They did exactly what they said they were going to do and I am most pleased with the buying experience. More